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How to transfer Creative Cloud file ownership

Community Beginner ,
Mar 02, 2017

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Hi,

We are a team of 8 designers, working and collaborating in an enterprise company.

A colleague of ours is leaving the company and he had created one of our most important folder where we have all the design guidlines, controls, UI patterns etc.

All those files are documented in an inner server with direct links to them. Many people in our company use those links each day.

We want to hand over the license to someone else but the meaning is that this folder need to be copied under someone else's ownership, and all the links wouldn't work anymore, - the result is a lot of updating for us, going over our "wiki" in each section and update the links.

Isn't there a way to transfer the ownership without coping the file to a different owner?

Can you make an exception in our case?

its critical

Thanks,

Ayelet

Expert designer

NICE

Hi Ayelet,

You may be able to do this depending on the Identity type used. See the below document.

Manage storage in Adobe Creative Cloud for enterprise deployments

Creative Cloud storage is normally not accessible to enterprise administrators. However, sometimes it is necessary to access the files. For example, a user has left the organization, and it is necessary to access files in their account for use by another employee.

There is no direct administrator access to the Creative Cloud storage. For Enterprise IDs, you can force a password reset as an administrator, and then change the password to manually access the files from the Creative Cloud website.

Note:

An email with password reset instructions is sent to the user. As a security precaution, you require access to the user's email to specify a new password and access the account.

For Federated IDs, you can request a password reset and have the password sent to you via email. You can then manually access the files from the Creative Cloud website.

For Adobe ID, this account is owned by the user and you would need to work with them.

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How to transfer Creative Cloud file ownership

Community Beginner ,
Mar 02, 2017

Copy link to clipboard

Copied

Hi,

We are a team of 8 designers, working and collaborating in an enterprise company.

A colleague of ours is leaving the company and he had created one of our most important folder where we have all the design guidlines, controls, UI patterns etc.

All those files are documented in an inner server with direct links to them. Many people in our company use those links each day.

We want to hand over the license to someone else but the meaning is that this folder need to be copied under someone else's ownership, and all the links wouldn't work anymore, - the result is a lot of updating for us, going over our "wiki" in each section and update the links.

Isn't there a way to transfer the ownership without coping the file to a different owner?

Can you make an exception in our case?

its critical

Thanks,

Ayelet

Expert designer

NICE

Hi Ayelet,

You may be able to do this depending on the Identity type used. See the below document.

Manage storage in Adobe Creative Cloud for enterprise deployments

Creative Cloud storage is normally not accessible to enterprise administrators. However, sometimes it is necessary to access the files. For example, a user has left the organization, and it is necessary to access files in their account for use by another employee.

There is no direct administrator access to the Creative Cloud storage. For Enterprise IDs, you can force a password reset as an administrator, and then change the password to manually access the files from the Creative Cloud website.

Note:

An email with password reset instructions is sent to the user. As a security precaution, you require access to the user's email to specify a new password and access the account.

For Federated IDs, you can request a password reset and have the password sent to you via email. You can then manually access the files from the Creative Cloud website.

For Adobe ID, this account is owned by the user and you would need to work with them.

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Adobe Employee ,
Mar 02, 2017

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Hi Ayelet,

You may be able to do this depending on the Identity type used. See the below document.

Manage storage in Adobe Creative Cloud for enterprise deployments

Creative Cloud storage is normally not accessible to enterprise administrators. However, sometimes it is necessary to access the files. For example, a user has left the organization, and it is necessary to access files in their account for use by another employee.

There is no direct administrator access to the Creative Cloud storage. For Enterprise IDs, you can force a password reset as an administrator, and then change the password to manually access the files from the Creative Cloud website.

Note:

An email with password reset instructions is sent to the user. As a security precaution, you require access to the user's email to specify a new password and access the account.

For Federated IDs, you can request a password reset and have the password sent to you via email. You can then manually access the files from the Creative Cloud website.

For Adobe ID, this account is owned by the user and you would need to work with them.

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Translate

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