How to transfer ownership of admin account without access to current?

[Andreas Parabolic]

The former admin account owner left our company and did not tranfer rights. Now we cannot gain access to admin to pay the invoices. I am the owner and founder of my business - How do I regain admin account controle and thereby pay my bills, so that our designers do not get shut down while working. Thanks!

[Bani Verma · Accepted solution]

Hi there, 

As you have mentioned you are unable to access the Admin console, our support teams can help you resolve this. 

I have marked a personal message to you please check and respond. 

[biancam8537816]

Hello Bani,
I am also having this exact problem. Our company needs to transfer ownership, but we cannot access our Admin account. I would greatly appreiate your help resolving this issue!
Thank you,
Bianca

[Vikrant R]

You'll need to contact Adobe Support for help with this request.

The process overall is documented here: https://helpx.adobe.com/enterprise/using/change-contract-owner.html#become

[biancam8537816]

"If the contract owner isn't available, and the account doesn't have any other admin, Adobe Customer Care cannot promote non-admins to the admin role. In this case, you can purchase a new Creative Cloud for teams subscription."

Unfortunately, I can't reach Adobe support since I was never designated an Admin...
Is there a way you can confirm which email address is associated to our "Admin" account?

It doesn't say in my account.

We'd rather not repurchase all our accounts, as we depend on them everyday and really need our invoices.