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How to uninstall all old Adobe products (Migrating from Serial Licenses to Named User Licensing)

New Here ,
Nov 17, 2019

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Hi all,

 

We're looking to migrate from Serial Licenses to Named User Licensing but I have found that when I install applications through Adobe CC it does not remove the old Adobe applications that were previously installed.

 

How could I remove ALL old adobe products prior to installing new applications through Adobe CC desktop app.

 

Hi there, 

 

The following applications cannot be added to the uninstall package:

  • Creative Suite 6 and prior versions
  • Acrobat
  • Scout
  • Edge Code
  • Gaming SDK
  • Lightroom –all versions prior to 5.7.1
  • Muse – all versions prior to 2014.2.1
  • Reflow
  • Edge Inspect

 

For more details on this please read this: https://helpx.adobe.com/ie/enterprise/package/help/create-uninstall-package.html.

 

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Creative Cloud, Installation

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How to uninstall all old Adobe products (Migrating from Serial Licenses to Named User Licensing)

New Here ,
Nov 17, 2019

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Hi all,

 

We're looking to migrate from Serial Licenses to Named User Licensing but I have found that when I install applications through Adobe CC it does not remove the old Adobe applications that were previously installed.

 

How could I remove ALL old adobe products prior to installing new applications through Adobe CC desktop app.

 

Hi there, 

 

The following applications cannot be added to the uninstall package:

  • Creative Suite 6 and prior versions
  • Acrobat
  • Scout
  • Edge Code
  • Gaming SDK
  • Lightroom –all versions prior to 5.7.1
  • Muse – all versions prior to 2014.2.1
  • Reflow
  • Edge Inspect

 

For more details on this please read this: https://helpx.adobe.com/ie/enterprise/package/help/create-uninstall-package.html.

 

Topics

Creative Cloud, Installation

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590

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Adobe Employee ,
Nov 18, 2019

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Hi there,

Please use the Creative Cloud Packager to build an uninstall package to uninstall the older versions of apps, to know more see: Uninstall Creative Cloud products.

After this, you can refer to the Packaging User Guide to package and deploy your new apps. 

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New Here ,
Nov 19, 2019

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It would be nice if the uninstall package actually uninstalled everything. It doesn't remove Flash Builder and a number of other apps including Acrobat are left behind even when "selecting all" in the uninstaller package. 

 

It's bad enough you force named licensing on eveyone. At the very least you company could provide an effective way to smoothly upgrade without having to jump through hoops to do so. I have to run a task sequence that runs 12 distinct steps just to clear the old programs. Totally ridiculous. On top of that half the time even with the new deployment set to allow users to control their own apps, it still asks for Administrative rights so you have to uninstall everything and reinstall it again to get it to work.

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New Here ,
Nov 19, 2019

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Will this remove older versions of apps installed under serial licenses?

 

It looks like it only uninstalls Creative Cloud apps?

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Adobe Employee ,
Nov 20, 2019

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Hi there, 

 

The following applications cannot be added to the uninstall package:

  • Creative Suite 6 and prior versions
  • Acrobat
  • Scout
  • Edge Code
  • Gaming SDK
  • Lightroom –all versions prior to 5.7.1
  • Muse – all versions prior to 2014.2.1
  • Reflow
  • Edge Inspect

 

For more details on this please read this: https://helpx.adobe.com/ie/enterprise/package/help/create-uninstall-package.html.

 

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New Here ,
Nov 20, 2019

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Why isn't there documentation on removing the other products via automation that aren't supported by the uninstaller.

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Adobe Employee ,
Nov 21, 2019

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If the uninstal package method doesn't work, you could use the Creative Cloud Cleaner tool. See https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#Removeallorsele...

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