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I am not able to install Adobe CC. Why i need to pay for this ??

New Here ,
Dec 11, 2019

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I try to install the Adobe CC from Admin Console and it is not working.Screenshot 2019-12-12 at 2.55.35 PM.png 

Here is my crash report, can anyone help? 

Thank you.

 

 

Code Type: X86-64 (Native)
Parent Process: AdobeDeploymentManager [2405]
Responsible: Installer [2370]
User ID: 0

Date/Time: 2019-12-12 14:45:28.468 +0800
OS Version: Mac OS X 10.15.2 (19C57)
Report Version: 12
Anonymous UUID: E663ADD5-DA64-A333-317A-2BD629CF2352

Sleep/Wake UUID: 57EF2970-3142-4183-8979-EB8DDE764864

Time Awake Since Boot: 4100 seconds
Time Since Wake: 2400 seconds

System Integrity Protection: enabled

Crashed Thread: 9

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSConcreteTask terminationStatus]: task not launched'
terminating with uncaught exception of type NSException
abort() called

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I am not able to install Adobe CC. Why i need to pay for this ??

New Here ,
Dec 11, 2019

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I try to install the Adobe CC from Admin Console and it is not working.Screenshot 2019-12-12 at 2.55.35 PM.png 

Here is my crash report, can anyone help? 

Thank you.

 

 

Code Type: X86-64 (Native)
Parent Process: AdobeDeploymentManager [2405]
Responsible: Installer [2370]
User ID: 0

Date/Time: 2019-12-12 14:45:28.468 +0800
OS Version: Mac OS X 10.15.2 (19C57)
Report Version: 12
Anonymous UUID: E663ADD5-DA64-A333-317A-2BD629CF2352

Sleep/Wake UUID: 57EF2970-3142-4183-8979-EB8DDE764864

Time Awake Since Boot: 4100 seconds
Time Since Wake: 2400 seconds

System Integrity Protection: enabled

Crashed Thread: 9

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSConcreteTask terminationStatus]: task not launched'
terminating with uncaught exception of type NSException
abort() called

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CC FAQ

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611

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LEGEND ,
Dec 12, 2019

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Obviouly, if you are not able to use the product, you do not need to pay for it, but if you have already subscribed and do not cancel within the time limit then the reason you need to pay will be because you kept the subscription.

 

As far as your inability to install goes, what are your sytem specifications? 

System Requirements

Creative Cloud - https://helpx.adobe.com/creative-cloud/system-requirements.html

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WillAm LATEST
New Here ,
Jan 08, 2020

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Thanks for reply!

Here is the sytem specifications.

Model Name: MacBook Pro

  Model Identifier: MacBookPro11,3

  Processor Name: Quad-Core Intel Core i7

  Processor Speed: 2.3 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 6 MB

  Hyper-Threading Technology: Enabled

  Memory: 16 GB

  Boot ROM Version: 157.0.0.0.0

  SMC Version (system): 2.19f12

 

 

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