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I am unable to cancel my organizations Creative Cloud for Enterprise membership

New Here ,
Sep 15, 2020

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I manage my enterprise adobe licensing. 

I have mulitple full adobe creative suites and other adobe products installed around the organisation. 

I clicked add user which added 3 additional adobe acrobat accounts, with no way to delete. I spoke to live chat who said speak to my re-seller. They said they cannot delete. 
So nor I, my reseller or live chat can cancel it.
Can anyone help please??

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I am unable to cancel my organizations Creative Cloud for Enterprise membership

New Here ,
Sep 15, 2020

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I manage my enterprise adobe licensing. 

I have mulitple full adobe creative suites and other adobe products installed around the organisation. 

I clicked add user which added 3 additional adobe acrobat accounts, with no way to delete. I spoke to live chat who said speak to my re-seller. They said they cannot delete. 
So nor I, my reseller or live chat can cancel it.
Can anyone help please??

Topics

Account management

Views

56

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Sep 15, 2020

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Sorry, this is a user forum not the Adobe support. We don't have any impact on your licencing. 

You should be authorized to contact the support by phone, maybe they can help you. 
https://helpx.adobe.com/contact/what-contact-options.html

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Brad6C14 LATEST
New Here ,
Sep 15, 2020

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Do Adobe staff not read these forums? Not much help in live chat and the phone support seem to struggle with English.

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