I have paid for my subscription, however Adobe Creative Cloud has not recognized the payment.

New Here ,
Mar 15, 2021 Mar 15, 2021

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I have been asked to buy my subscription again, despite already paying for it 3 days ago...
Because this account is connected to my university, I am not able to contact support and get a message telling me to contact the designated Adobe support officer. 

This seems like a lazy way for Adobe to palm off their customer support issues to save on customer support. 

 

Is there any way I can contact Adobe?

 

Thanks in advance.

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Activation, Creative Cloud

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correct answers 1 Correct Answer

Adobe Community Professional , Mar 15, 2021 Mar 15, 2021
Try the steps mentioned in the following link, they might help https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html Regarding contacting support, it is your university that seems to have opted to manage the accounts on its own. Try contacting the university officials to know how to proceed. The following link might help in identifying the person you need to contact at the university. https://helpx.adobe.com/enterprise/kb/contact-administrator.html  -...

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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Try the steps mentioned in the following link, they might help
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Regarding contacting support, it is your university that seems to have opted to manage the accounts on its own. Try contacting the university officials to know how to proceed. The following link might help in identifying the person you need to contact at the university.

https://helpx.adobe.com/enterprise/kb/contact-administrator.html 
-Manan

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New Here ,
Mar 15, 2021 Mar 15, 2021

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Thanks for the help Manan,

 

Signing in again has fixed the issue.

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