I KEEP GETTING BILLED FOR AFTER EFFECTS

New Here ,
May 24, 2021 May 24, 2021

Copy link to clipboard

Copied

Hi there, wondering if anyone can help me. I have cancelled my monthly subscription for After Effect and don't have it on my Cloud yet still being billed monthly for the product? Is there something I'm missing here? 

 

Cheers, Curtis.

TOPICS
Admin console, Licensing, Manage account, Troubleshooting

Views

40

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 24, 2021 May 24, 2021

Copy link to clipboard

Copied

LATEST

Hello,

It seems that you have some Individual licenses under the same account for which you might be getting charged. I would request you to contact the support team by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines