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I was told my software was available LWS, but nothing is available to download?

New Here ,
Feb 22, 2016

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When I bought my volym license for CS5, I was assured I could always download my software fro the LWS. After pregnancy and being away for some time I just realized that there is nothing to download when I sign in. Under download it says: "No Entitlement Found for this customer. Please order ESD products". I have been chatting for an hour with the support and they refer me here. The thing is also I am not great in english and knows not so much about these things so I don't understand how to do now? I just want to access what I have been rightfully paid for and promised I could access. Please help me. I feel totally lost.

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I was told my software was available LWS, but nothing is available to download?

New Here ,
Feb 22, 2016

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When I bought my volym license for CS5, I was assured I could always download my software fro the LWS. After pregnancy and being away for some time I just realized that there is nothing to download when I sign in. Under download it says: "No Entitlement Found for this customer. Please order ESD products". I have been chatting for an hour with the support and they refer me here. The thing is also I am not great in english and knows not so much about these things so I don't understand how to do now? I just want to access what I have been rightfully paid for and promised I could access. Please help me. I feel totally lost.

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Adobe Employee ,
Feb 22, 2016

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Adobe Employee ,
Feb 22, 2016

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Hi Premin,

I would request you to follow the below link in order to get the download link https://helpx.adobe.com/x-productkb/policy-pricing/volume-licensing-site.html#orders .

Do let us know if this works for you

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