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ID Deletion

New Here ,
Aug 21, 2017

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I made the mistake of signing into about 12 new units with my user id that dell distributed via digital download. All of a sudden last week issues started popping for the people to sign in. They have been using all along. It is an issue with my user id now also of too many sign in. How do I delete my user id and install another? I did not get any of the serial numbers during the downloads for Dell. Support advised me on the serials I have but not to identify and change on each unit. Thank you in advance.

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ID Deletion

New Here ,
Aug 21, 2017

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I made the mistake of signing into about 12 new units with my user id that dell distributed via digital download. All of a sudden last week issues started popping for the people to sign in. They have been using all along. It is an issue with my user id now also of too many sign in. How do I delete my user id and install another? I did not get any of the serial numbers during the downloads for Dell. Support advised me on the serials I have but not to identify and change on each unit. Thank you in advance.

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Acrobat

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159

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Adobe Community Professional ,
Aug 21, 2017

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do you have an enterprise license or subscription?

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New Here ,
Aug 21, 2017

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I have all subscriptions.

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Adobe Community Professional ,
Aug 21, 2017

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i assume you just answered that you have an enterprise subscription.

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

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New Here ,
Aug 22, 2017

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I spent 1.5 hours on the phone with Adobe today and they never understood anything I asked them. They told me to de-install all the units and reload them with new user id's. I look at the Dell orders and they just say Adobe Acrobat Standard DC with no license type indicated.

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