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Impossible to activate my licence Adobe ? What am I suppose to do ?

New Here ,
Oct 07, 2015

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I have recently join adobe (I pay the licence for the year as a student) but when I go to photoshop or other apps, they do not activate my licence and I just stay as the free account (which means just 30 days to try adobe). What am I suppose to do to activate definitely my licence ?

Thans you for all your answers.

I've solded the problem, I've called adobe. Thanks for all

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Impossible to activate my licence Adobe ? What am I suppose to do ?

New Here ,
Oct 07, 2015

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I have recently join adobe (I pay the licence for the year as a student) but when I go to photoshop or other apps, they do not activate my licence and I just stay as the free account (which means just 30 days to try adobe). What am I suppose to do to activate definitely my licence ?

Thans you for all your answers.

I've solded the problem, I've called adobe. Thanks for all

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Adobe Employee ,
Oct 08, 2015

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Can you check that you have signed out from the applications and signed back in with the correct Adobe ID?

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New Here ,
Oct 08, 2015

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I have to agree with mathiasaussi.

I have had activation issues for 6 months now and have spent about 10 hours troubleshooting this over the phone with Acrobat Tech support.  Then the Acrobat Phone support was shut down and I was only allowed to communicate with online chat support.  I have spend about 20 hours online with them to try and activate PERMANENTLY my Acrobat XI Pro Edu Version.  It is a waste of my time considering that I have to start over after each time I contact them.

The most frustrating thing is that they do not have any sign of the product on any email addresses that I give them that I have activated on.  (I had changed over to my work email address because my wife is not techie and I have to do all the tech troubleshooting...so to NOT use her email I changed it and registered to mine for easier access.)

Regardless, there are NO apps showing up on her email address or my email address.  This is extrememly frustrating when I activate and register this app (LITERALLY) 50 times so far.  I started taking screen shots to prove that I have done all the steps and still get it re-occurring.

Here is what I have done:

1) Install the Adobe Acrobat Pro XI Edu Version with the activated serial I was provided via online EDU Verification
            (I have installed this vIA the CD version I bought at BestBuy within 6 months ago))
   a) I have also installed this with the AcrobatPro_11_Web_WWMUI.exe download.
2) After installing and running.  It prompts me to Register.
  a) I register it with my work email that I have setup through Adobe.

3) It runs (seemingly normal) then within minutes to no more than a couple hours it is asking me to Continue Trial OR License the Software. 
4) I Re-License the Software AGAIN by signing in with my email address and re-inputting the same VALID serial number

5) It accepts the serial and runs normally until it doesn't run normally.  Which is Minutes to Hours.  For example 2 days ago I re-registered and re-validated my license 5 times in the morning alone.

If you can help that would be great since nobody knows how to fix this very frustrating issue.

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Adobe Employee ,
Oct 09, 2015

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Have you tried updating Acrobat after installing? You only need to install the latest patch as they are cumulative. Just go to Help>Check for Updates.

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New Here ,
Oct 09, 2015

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I've solded the problem, I've called adobe. Thanks for all

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