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Inquiry about Teams Creative Cloud

New Here ,
Aug 07, 2020

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Hi!

I am a member under my company's Teams Creative Cloud but do not have access to all of the apps. I only have access to 4 apps (shown in screenshot below) and need Photoshop as part of my workload. I have tried to re and uninstall Creative Cloud and troubleshoot to see if I can download Photoshop but it still prompts me to buy it or try the free trial (both on the site and desktop). From my company's side, my license to use the apps is active but I cannot use them despite efforts from their and my part to resolve this. Any help is appreciated! I tried to talk with an Adobe representative via chat but this is what appears. Thank yoU!

 

 

Screen Shot 2020-08-07 at 2.33.47 PM.png

Adobe Community Professional
Correct answer by Nancy_OShea | Adobe Community Professional

Contact your IT dept again.  Make sure you're logged-in to the proper account.  If you continue to have problems, ask your Team admin to open a support case with their Adobe Rep.

 

[Moving from Licensing to Enterprise & Teams forum.]

 

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Download and install, How to, Problem or error

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Inquiry about Teams Creative Cloud

New Here ,
Aug 07, 2020

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Hi!

I am a member under my company's Teams Creative Cloud but do not have access to all of the apps. I only have access to 4 apps (shown in screenshot below) and need Photoshop as part of my workload. I have tried to re and uninstall Creative Cloud and troubleshoot to see if I can download Photoshop but it still prompts me to buy it or try the free trial (both on the site and desktop). From my company's side, my license to use the apps is active but I cannot use them despite efforts from their and my part to resolve this. Any help is appreciated! I tried to talk with an Adobe representative via chat but this is what appears. Thank yoU!

 

 

Screen Shot 2020-08-07 at 2.33.47 PM.png

Adobe Community Professional
Correct answer by Nancy_OShea | Adobe Community Professional

Contact your IT dept again.  Make sure you're logged-in to the proper account.  If you continue to have problems, ask your Team admin to open a support case with their Adobe Rep.

 

[Moving from Licensing to Enterprise & Teams forum.]

 

Topics

Download and install, How to, Problem or error

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81

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Aug 07, 2020 0
Adobe Community Professional ,
Aug 10, 2020

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Contact your IT dept again.  Make sure you're logged-in to the proper account.  If you continue to have problems, ask your Team admin to open a support case with their Adobe Rep.

 

[Moving from Licensing to Enterprise & Teams forum.]

 

Nancy O'Shea, ACP
Alt-Web.com

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Aug 10, 2020 0
Most Valuable Participant ,
Aug 10, 2020

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All the apps you see are available free. So no program is assigned (or found). Sign out and in. When you login notice if you are asked to choose between a personal and official account, and choose the official one.

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