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Installation Error on Unattended Package for CS6

New Here ,
Jun 21, 2016

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Hi Guys,

We have create a package using the Adobe Application Manager to install Design and Web Premium but every time we run the installer it fails. The only error that we can find is as follows;

Windows Installer installed the product. Product Name: Photoshop_installer3. Product Version: 1.2.0000. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="MsiInstaller" />

<EventID Qualifiers="0">1033</EventID>

<Level>4</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2016-06-21T16:37:58.928131800Z" />

<EventRecordID>9566</EventRecordID>

<Channel>Application</Channel>

<Computer>OCNTECH.aspirations.local</Computer>

<Security UserID="S-1-5-21-2061733455-1574137567-1281454654-1107" />

</System>

- <EventData>

<Data>Photoshop_installer3</Data>

<Data>1.2.0000</Data>

<Data>1033</Data>

<Data>1603</Data>

<Data>Adobe Systems Incorporated</Data>

<Data>(NULL)</Data>

<Data />

<Binary>7B44453638443845422D433731432D344443432D413336462D3641423536314646373432427D3030303036653462333061323133323832373336336236623832326530366638646438333030303030393034</Binary>

</EventData>

</Event>

We are attempting to install on Windows 10 Professional x64. If we use the standard package and install manually it works fine (setup.exe) but installing this on over 250 Machines is not suitable. Does anyone have any ideas that might help get this issue resolved?

1603 is a generic code.

Can you look for the PDapp.log as this will contain a more useful message.

The document below contains details of location and how to read this log.

Creative Cloud Help | Troubleshoot Creative Cloud apps installation and uninstallation errors

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Installation Error on Unattended Package for CS6

New Here ,
Jun 21, 2016

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Hi Guys,

We have create a package using the Adobe Application Manager to install Design and Web Premium but every time we run the installer it fails. The only error that we can find is as follows;

Windows Installer installed the product. Product Name: Photoshop_installer3. Product Version: 1.2.0000. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="MsiInstaller" />

<EventID Qualifiers="0">1033</EventID>

<Level>4</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2016-06-21T16:37:58.928131800Z" />

<EventRecordID>9566</EventRecordID>

<Channel>Application</Channel>

<Computer>OCNTECH.aspirations.local</Computer>

<Security UserID="S-1-5-21-2061733455-1574137567-1281454654-1107" />

</System>

- <EventData>

<Data>Photoshop_installer3</Data>

<Data>1.2.0000</Data>

<Data>1033</Data>

<Data>1603</Data>

<Data>Adobe Systems Incorporated</Data>

<Data>(NULL)</Data>

<Data />

<Binary>7B44453638443845422D433731432D344443432D413336462D3641423536314646373432427D3030303036653462333061323133323832373336336236623832326530366638646438333030303030393034</Binary>

</EventData>

</Event>

We are attempting to install on Windows 10 Professional x64. If we use the standard package and install manually it works fine (setup.exe) but installing this on over 250 Machines is not suitable. Does anyone have any ideas that might help get this issue resolved?

1603 is a generic code.

Can you look for the PDapp.log as this will contain a more useful message.

The document below contains details of location and how to read this log.

Creative Cloud Help | Troubleshoot Creative Cloud apps installation and uninstallation errors

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Most Valuable Participant ,
Jun 21, 2016

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Adobe Employee ,
Jun 21, 2016

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Moving this discussion to the Deployment for Creative Cloud Team, Enterprise, & CS forum.

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Adobe Employee ,
Jun 22, 2016

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1603 is a generic code.

Can you look for the PDapp.log as this will contain a more useful message.

The document below contains details of location and how to read this log.

Creative Cloud Help | Troubleshoot Creative Cloud apps installation and uninstallation errors

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