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Installation of Acrobat Pro DC Team edition over of Acrobat Pro Dc test version from 2015.

New Here ,
Jan 24, 2018

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I had a Acrobat Pro Dc test version from 2015 on my machine installed.

Now I have a contract and a VIP Adobe ID with 3 licenses of Creative Cloud Acrobat Pro DC.

In the Admin console I have build a package and downloaded it . The old version has been unistalled and the new version I now want to nstall on my computer.

But the version is still the I unregistered testversion with remaining 13 days of testing period and for licensing it is asking me for serialnumber which I do not have.. How can I install the right version ?

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Installation of Acrobat Pro DC Team edition over of Acrobat Pro Dc test version from 2015.

New Here ,
Jan 24, 2018

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I had a Acrobat Pro Dc test version from 2015 on my machine installed.

Now I have a contract and a VIP Adobe ID with 3 licenses of Creative Cloud Acrobat Pro DC.

In the Admin console I have build a package and downloaded it . The old version has been unistalled and the new version I now want to nstall on my computer.

But the version is still the I unregistered testversion with remaining 13 days of testing period and for licensing it is asking me for serialnumber which I do not have.. How can I install the right version ?

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Acrobat

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163

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Adobe Community Professional ,
Jan 24, 2018

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New Here ,
Jan 25, 2018

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Not found the answer to my question.

The problem is that I have already an installation/setup of the test version on my machine and the installation of the team version obviously cannot overwrite this.

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Adobe Employee ,
Feb 06, 2018

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You may want to try using the Adobe Reader and Acrobat Cleaner Tool to remove Acrobat again.  Then reinstall it.  

Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Note if this fails then it's likely a licensing issue and you will need to contact Adobe Support and provide them with the Licensing logs to help them troubleshoot it further.

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New Here ,
Feb 07, 2018

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Sorry Steve,

this doesn't make any difference. After cleaning and reinstall the correct deployment package which run well on different computers, my former Acrobat installation still wants to be purchased. I will try now to call support and hope to meet a competent person there.

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Adobe Employee ,
Feb 07, 2018

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The files you will want to provide are located in the User temp folder. 

From the RUN line. 

%temp%

In the User temp folder grab the following files.

amt3.log

PDApp.log

oobelib.log

Note,  there are a couple of other logs related to licensing that may be asked for as well but these are the main three.

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