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Installing Pro DC and DC Reader - Make Reader default Viewer for all users

New Here ,
Apr 19, 2018

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VMWare Horizon Environment - Cloned Desktops created from Golden Image.

Adobe DC Pro and Reader installed in to the Image.

Adobe DC Pro installed for named users but not run using this:

  1. Log in to master image.
  2. (Optional) Customize the installer with the Customization Wizard.
  3. Install Acrobat on the master image with the following command:

Setup.exe  /sALL /msi ROAMIDENTITY=1 ROAMLICENSING=

  1. hut down the master image.
  2. Take a snapshot of the master image.
  3. Update all VM desktops using the captured snapshot.

Problem - PDF Viewer defaults changed to PRO for all users. What do I need to change when creating to keep users default to Adobe Reader? (or whatever PDF viewer the user currently has). Using PRO is an issue as only 20 of our 300 users actually have a named user license available to use.

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Installing Pro DC and DC Reader - Make Reader default Viewer for all users

New Here ,
Apr 19, 2018

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VMWare Horizon Environment - Cloned Desktops created from Golden Image.

Adobe DC Pro and Reader installed in to the Image.

Adobe DC Pro installed for named users but not run using this:

  1. Log in to master image.
  2. (Optional) Customize the installer with the Customization Wizard.
  3. Install Acrobat on the master image with the following command:

Setup.exe  /sALL /msi ROAMIDENTITY=1 ROAMLICENSING=

  1. hut down the master image.
  2. Take a snapshot of the master image.
  3. Update all VM desktops using the captured snapshot.

Problem - PDF Viewer defaults changed to PRO for all users. What do I need to change when creating to keep users default to Adobe Reader? (or whatever PDF viewer the user currently has). Using PRO is an issue as only 20 of our 300 users actually have a named user license available to use.

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Acrobat

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2.1K

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Adobe Employee ,
Apr 19, 2018

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I don't know what "but not run using this" means because you then cut a paste required steps from the Admin Guide.

Did you follow the steps on this page when installing the product on the master image?

Setting the Default PDF Viewer — Enterprise Administration Guide

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New Here ,
Apr 19, 2018

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Sorry, I meant those were the instructions how to run/install the application.

Yes, I have read the guide - and followed the instructions for a VMware Horizon Named User Deployment.

Basically, anyone logging in to that machine has their default PDF reader changed to Adobe DC Pro.

Here are the steps I have taken which is fairly straightforward:

Common Deployment Options — Enterprise Administration Guide

Installation

  1. Log in to master image.
  2. (Optional) Customize the installer with the Customization Wizard.
  3. Install Acrobat on the master image with the following command:
Setup.exe  /sALL /msi ROAMIDENTITY=1 ROAMLICENSING=1 

  1. class="first"
  2. For First-party cookies, choose  Accept.
  3. For Third-party cookies, choose  Accept.

_images/privsettings.png

  1. Shut down the master image.
  2. Take a snapshot of the master image.
  3. Update all VM desktops using the captured snapshot.

If there is a licensing failure, verify the following registry keys are enabled, and the values are set as 1 on the master image. If not, create the key and set the value as 1.

[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Licensing\UserSpecificLicensing]"Enabled"="1" [HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Identity\UserSpecificIdentity]"Enabled"="1" 

Note

Unlike serialized deployments, do not launch Acrobat on the master image.

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Adobe Employee ,
Apr 19, 2018

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Did you follow the instructions for setting the default viewer? That has to be done first.

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New Here ,
Apr 19, 2018

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Yes - I did the following as recommended by Adobe

"To make Reader the default PDF handler after installing Acrobat, find and run ADelRCP.exe in elevated mode. ADelRCP.exe is Acrobat’s PDF handler program for Windows.To make Reader the default PDF handler after installing Acrobat, find and run ADelRCP.exe in elevated mode. ADelRCP.exe is Acrobat’s PDF handler program for Windows"

After running ADeIRCP.exe, it set the default to Adobe Reader for that session logged in as Administrator. After making those changes I have shut the Image down and cloned it. Users logging in to that Clone, has Adobe DC Pro as the default PDF handler.

There must be some setting that is defaulting all new users on that PC (Image) to Adobe DC.

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Adobe Employee ,
Apr 23, 2018

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There are two ways you can address setting the default PDF Handler at install.

  1. Install order.  In your case, install Reader second and it will be the Default PDF Handler.
  2. Use the Adobe Properties in the Command Line or in the Setup.ini file in your deployment package so that the second install does not take ownership of the PDF file type.

Adobe Properties — Enterprise Administration Guide

PDF Ownership11.0 & laterOWNERSHIP_STATENew for 11.0. Windows 8.x only. Specifies whether to take ownership of any file type the product recognizes (pdf, fdf, etc.).
  • 0: Do not take ownership.
  • 1: Take ownership for the current user. The UserChoice key for the current user is updated.
  • 2: Take ownership for all existing and new users. The UserChoice key for all existing users is updated and a system level xml file will be updated to handle any future users.
Default UI-based installations will display a checkbox that allows the user to set the product as the default PDF owner and set OWNERSHIP_STATE to 1. When the checkbox is not selected, OWNERSHIP_STATE is set to 0. Default silent installations assume OWNERSHIP_STATE is 2.

Note: This property is deprecated on Windows 10 machines and DISM-GPO configuration methods must be used.
PDF Ownership10.0 & laterLEAVE_PDFOWNERSHIPFor new installs. YES prevents the new installation from taking over PDF ownership. NO allows the new install to own opening PDFs. May interact with IW_DEFAULT_VERB for some versions. It is often used for silent installs where the user should not be asked to select a default PDF viewer. For example, the following is the behavior of the Acrobat and Reader installers used with this property:
  • If Reader is present, this property lets the Acrobat installer leave ownership with Reader.
  • If no Reader is installed, then the Acrobat installer will ignore this property and will take ownership.
  • If Reader is installed after Acrobat, then it will by default take over PDF ownership from Acrobat and hence there's no need to use this property for a Reader install.
For 11.0 and later, do not use this property when OWNERSHIP_STATE has a value of 1 or 2. Note: This property is deprecated on Windows 10 machines and DISM-GPO configuration methods must be used.
PDF Ownership10.0 & laterIW_DEFAULT_VERBUse this property when you need to change the default viewer for existing installs.
  • Make Reader the default PDF viewer: For Reader only. Set IW_DEFAULT_VERB to Read
  • Make Acrobat the default PDF viewer: For Acrobat only. Set IW_DEFAULT_VERB to Open.
IW_DEFAULT_VERB interacts with the Adobe property LEAVE_PDFOWNERSHIP which is often used for silent installs where the user should not be asked to select a default PDF viewer. Note: This property is deprecated on Windows 10 machines and DISM-GPO configuration methods must be used.

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New Here ,
Apr 26, 2018

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Did not work sorry. Tested and same result.

1. installed adobe dc with command: Setup.exe  /sALL /msi ROAMIDENTITY=1 ROAMLICENSING=1

2. did not open adobe dc as advised from documentation

Note

Unlike serialized deployments, do not launch Acrobat on the master image.

3. installed adobe reader. Installed as default PDF handler

4. Shut down and took a snapshot of the master image.

5. Test user with previous defaults as PDF reader logs in to new master image.

6. PDF default is automatically set to Adobe DC

This is starting to do my head in, any other ideas?

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Adobe Employee ,
Apr 27, 2018

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It's still not clear that you're following the documented instructions. You quote something about running an exe above, but that's not in the published doc. Here are the steps:

1: If you're working on the same machine all this time, uninstall everything. Consider running the Acrobat Cleaner.

2: Use DSIM to set the viewer: Setting the Default PDF Viewer — Enterprise Administration Guide

3. Create the master image and perform all the steps here: Common Deployment Options — Enterprise Administration Guide .

4. If the requisite UserSpecificLicensing keys do not exist, create them manually.

Don't skip any steps or use other suggestions from forum posts.

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New Here ,
Apr 29, 2018

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"It's still not clear that you're following the documented instructions. You quote something about running an exe above, but that's not in the published doc. Here are the steps:"

Yes, it is:

NamedUser.PNG

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New Here ,
Apr 29, 2018

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I was hoping not to use DISM, as I am not needing to enforce file type associations. I am happy for users to select and use what they want. It seems like a fair bit of work just to have users keep there current defaults.

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Adobe Employee ,
Apr 30, 2018

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I was referring to you quote referencing "ADelRCP.exe".

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