TechBurner • Adobe Employee, May 17, 2021May 17, 2021
Hello, It might be the case that the users are trying to sign in with their Adobe ID or multiple times to set up their account which is causing the issue. Seems you are already working with an expert on this issue who would be able to assist you by checking the details in the backend.
Hi , I've moved your post from the Photoshop forum to the Enterprise and Teams forum where you are more likely to get help with your issue. Note - This forum is answered by vounteers. We do not work for Adobe, do not give out any account information including to anyone contacting you via private message and asking you for such information. Scammers are known to do that.