K-12 Shared Licence: Try again later - Account Disabled

New Here ,
May 17, 2021 May 17, 2021

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Hi,

 

We''ve got 60 Creative Cloud All Apps for K-12 - Shared Device licences with 38 currently deployed on PCs.

 

I have created a shared package and deployed it on these PC's and for the most part it works fine.

 

For each one of our students i have created an Enterprise ID.

 

At least one student per lesson will get the attached error: IMG_2726.jpeg

 

If i reset the password of the user using the Admin Panel it doesn't change this.

 

This locks the user out for around a hour - which with the lesson being a hour long isn't idea.

 

Adobe support are unable to help, as when i email them they come back a couple of hours later telling me the account seems to be fine.  Which it is as more than a hour has passed.

 

Is there any way i can prevent this? Does anyone know what may cause it? Is there a way i can get around it?

 

Many thanks,

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correct answers 1 Correct Answer

Adobe Employee , May 17, 2021 May 17, 2021
Hello, It might be the case that the users are trying to sign in with their Adobe ID or multiple times to set up their account which is causing the issue.  Seems you are already working with an expert on this issue who would be able to assist you by checking the details in the backend.

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Adobe Community Professional ,
May 17, 2021 May 17, 2021

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Hi , I've moved your post from the Photoshop forum to the Enterprise and Teams forum where you are more likely to get help with your issue.
Note - This forum is answered by vounteers. We do not work for Adobe, do not give out any account information including to anyone contacting you via private message and asking you for such information. Scammers are known to do that.

 

Dave

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Adobe Employee ,
May 17, 2021 May 17, 2021

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Hello,

It might be the case that the users are trying to sign in with their Adobe ID or multiple times to set up their account which is causing the issue. 

Seems you are already working with an expert on this issue who would be able to assist you by checking the details in the backend.

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