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License & Plan 'update' function not available during renewal period?

New Here ,
Aug 20, 2020

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Hi, We have noted that there is no option to change our license or plan details in our Admin Console, even within the contract renewal period (see screengrab below). Is this usual? 
Looking through the Help documents, an 'Update' button is meant to be displayed during ones renewal period. this this correct?

Adobe Admin Console.jpg

Hello,

I've passed this on to your account manager who will contact you shortly so you can discuss your renewal needs.

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Admin console, How to, Manage account

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License & Plan 'update' function not available during renewal period?

New Here ,
Aug 20, 2020

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Hi, We have noted that there is no option to change our license or plan details in our Admin Console, even within the contract renewal period (see screengrab below). Is this usual? 
Looking through the Help documents, an 'Update' button is meant to be displayed during ones renewal period. this this correct?

Adobe Admin Console.jpg

Hello,

I've passed this on to your account manager who will contact you shortly so you can discuss your renewal needs.

TOPICS
Admin console, How to, Manage account

Views

63

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 20, 2020 0
Adobe Employee ,
Aug 20, 2020

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Hello,

I've passed this on to your account manager who will contact you shortly so you can discuss your renewal needs.

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Aug 20, 2020 0
New Here ,
Aug 20, 2020

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Thank you, Tom.

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Aug 20, 2020 0