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License problem

New Here ,
Sep 13, 2016

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Good day,

In my work team I have one free license but I can't use it because of error.

Could you please check it or tell me how to change it.

With the best regards Vitalii

I'm still not sure what you are doing when you receive this error, or what kind of CC license you have.

However, I would check that your firewall is allowing access to Adobe.

https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints.pdf

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License problem

New Here ,
Sep 13, 2016

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Good day,

In my work team I have one free license but I can't use it because of error.

Could you please check it or tell me how to change it.

With the best regards Vitalii

I'm still not sure what you are doing when you receive this error, or what kind of CC license you have.

However, I would check that your firewall is allowing access to Adobe.

https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints.pdf

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141

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Sep 13, 2016

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What is the error you recieve?

What kind of license do you have? Creative Cloud for Teams, Creative Cloud for Enterprise, Device License, other?

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New Here ,
Sep 19, 2016

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ERROR

We apologize. It seems, from our side there is a problem. Please try again later. If the problem persists, contact customer support .

Creative Cloud , All aplications

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Adobe Employee ,
Sep 19, 2016

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I'm still not sure what you are doing when you receive this error, or what kind of CC license you have.

However, I would check that your firewall is allowing access to Adobe.

https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints...

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