License problem

[kostinv89697688]

Good day,

In my work team I have one free license but I can't use it because of error.

Could you please check it or tell me how to change it.

With the best regards Vitalii

[alisterblack]

What is the error you recieve?

What kind of license do you have? Creative Cloud for Teams, Creative Cloud for Enterprise, Device License, other?

[kostinv89697688]

ERROR

We apologize. It seems, from our side there is a problem. Please try again later. If the problem persists, contact customer support .

Creative Cloud , All aplications

[alisterblack · Accepted solution]

I'm still not sure what you are doing when you receive this error, or what kind of CC license you have.

However, I would check that your firewall is allowing access to Adobe.

https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints...