Login in the app itself

New Here ,
Mar 14, 2021 Mar 14, 2021

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I have the problem that I can log into the adobe creativ cloud but if I open an app from there im not logged in the app. So I can't really use the app because i can't get into the adobe document cloud and share files there. 

There is a button where I could log in but if i click on it nothing happens :(.

Right now I have the problem in Adobe Acrobat Pro DC but in every other app aswell.

Niklas5FE2_0-1615728903767.png

Anmelden = log in

And I'm logged into the creativ cloud but somehow not in the app.

 

Thanks for the help!

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Activation, Creative Cloud

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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does the cc desktop app show that your programs are already installed?

 

if yes, click for open for acrobat (from the cc desktop app) and other adobe programs you want to use.

 

if no,


uninstall your cc programs using your os uninstall method.
restart your computer (don't skip this)
use the desktop app to install your cc programs/trials

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New Here ,
Mar 14, 2021 Mar 14, 2021

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Tanks for your answer but unfortunalety it still doesnt work 😞

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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what's the cc desktop app show for acrobat dc (install or open)?

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New Here ,
Mar 14, 2021 Mar 14, 2021

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it shows open

Dimension-C-137_0-1615737565288.png

 

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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good.

 

check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if your subscription is active, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

and then click the acrobat dc open button.

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New Here ,
Mar 14, 2021 Mar 14, 2021

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Somehow Im logged in but at the same time not

Dimension-C-137_0-1615739304129.png

And I have a team subscription from my high school so that could be an other point why it doesnt work. But Acrobat DC Pro should be included.

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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oops, wrong forum.

 

<moved from download&install>

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