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Mac unresponsive after rebooting Creative Cloud CC

New Here ,
Feb 23, 2016

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Hi everyone,

I'm experiencing a new issue:

My iMac becomes almost unusable for the first 5 minutes after rebooting.

After 5 minutes the beachball stops spinning and the computer becomes fast again.

The computer has a 2.8gHz i7 Processor and the system runs on SSD. It's a fast machine.

Booting was never an issue until a few of weeks.

I suspect a CC update is causing my problems.

If I uninstall all Creative Cloud the computer goes back to normal behavior.

I reinstalled CC and the problem is back.

I narrowed everything down to one file, file:///Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

If I remove that file the computer works great, no beachball, BUT as soon as I start any Adobe application, I get the slow behavior for 5 minutes.

So I can choose to suffer right after startup or wait until I launch an Adobe Application.

My Macbook Air does not show the same issue.

Both machines are running Yosemite 10.10.5.

To trouble shoot I completely wiped any traces of Adobe for all folders (Applications and both Libraries) and reinstalled CC.

I also contacted Adobe and one technician took a quick look via remote session.

Is anyone experiencing this behavior?

Thanks for your help.

Federico

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Mac unresponsive after rebooting Creative Cloud CC

New Here ,
Feb 23, 2016

Copy link to clipboard

Copied

Hi everyone,

I'm experiencing a new issue:

My iMac becomes almost unusable for the first 5 minutes after rebooting.

After 5 minutes the beachball stops spinning and the computer becomes fast again.

The computer has a 2.8gHz i7 Processor and the system runs on SSD. It's a fast machine.

Booting was never an issue until a few of weeks.

I suspect a CC update is causing my problems.

If I uninstall all Creative Cloud the computer goes back to normal behavior.

I reinstalled CC and the problem is back.

I narrowed everything down to one file, file:///Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

If I remove that file the computer works great, no beachball, BUT as soon as I start any Adobe application, I get the slow behavior for 5 minutes.

So I can choose to suffer right after startup or wait until I launch an Adobe Application.

My Macbook Air does not show the same issue.

Both machines are running Yosemite 10.10.5.

To trouble shoot I completely wiped any traces of Adobe for all folders (Applications and both Libraries) and reinstalled CC.

I also contacted Adobe and one technician took a quick look via remote session.

Is anyone experiencing this behavior?

Thanks for your help.

Federico

Views

243

Likes

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
KanikaS LATEST
Adobe Employee ,
Feb 23, 2016

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