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Merging a Personal Account with an Enterprise Account

New Here ,
Jan 06, 2017

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Hello,

My university offers free use of the Creative Cloud through an Enterprise account linked to our school email. Somehow, I also used the option of Personal account with the same email, not realizing they would be two separate accounts. I have renewed the subscription for the enterprise account, but the personal account will not allow me to renew the subscription for free. My Behance and my portfolio are linked to the personal account. I was wondering if there is a way to link the accounts so that I do not lose the progress I've made on my Behance and portfolio?

I am using a PC.

Thank you!

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Merging a Personal Account with an Enterprise Account

New Here ,
Jan 06, 2017

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Hello,

My university offers free use of the Creative Cloud through an Enterprise account linked to our school email. Somehow, I also used the option of Personal account with the same email, not realizing they would be two separate accounts. I have renewed the subscription for the enterprise account, but the personal account will not allow me to renew the subscription for free. My Behance and my portfolio are linked to the personal account. I was wondering if there is a way to link the accounts so that I do not lose the progress I've made on my Behance and portfolio?

I am using a PC.

Thank you!

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2.9K

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
LEGEND ,
Jan 06, 2017

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I do not understand the part about renewing for free, but in any case you need to contact Adobe Support for dealing with matters of separate accounts.  You might need to wait for the weekend to pass before they are available.

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

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Adobe Employee ,
Jan 11, 2017

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Adobe Employee ,
Jan 12, 2017

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You can change the email associated with your personal account to avoid confusion. Manage your Adobe ID account

You can also change the Adobe ID associated with your Behance account Adobe Creative Cloud and Adobe Behance FAQ

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