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My CCP Video serial only creates packages in english?

New Here ,
Oct 06, 2015

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Hello Adobe community!

I'm using the CCP to create a package with video applications:

* Adobe After Effects CC

* Adobe Media Encoder CC

* Adobe Audition CC

* Adobe Premiere Pro CC

When i use our serial number for "Creative Cloud ENT 1.0 All Languages Multiple Platforms CCSV VIDEO SN184" and chose Language: Svenska (Swedish) the package created still installs the applications with english as language. I've used the nonvideo serial and successfully created packages that install in Swedish (nonvideo applications). We've created the video package several times to ensuare we haven't been careless in the creation process as well as tried
install the packages on different computers.

Are the video-related applications only available in english or is there something up with our serial for "CCSV VIDEO SN184"?
Additional question: the video applications, are they not available for 32-bit Windows anymore? they don't show with the video serial under current or archived media in the CCP.

Thank you in advance
Pontus

Hi,

The video applications are all 64 bit only.

Regarding your serial, if you ping Adobe Customer Services they will be able to check it for you. From your dashboard go to the Support tab and you can open a case from there.

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My CCP Video serial only creates packages in english?

New Here ,
Oct 06, 2015

Copy link to clipboard

Copied

Hello Adobe community!

I'm using the CCP to create a package with video applications:

* Adobe After Effects CC

* Adobe Media Encoder CC

* Adobe Audition CC

* Adobe Premiere Pro CC

When i use our serial number for "Creative Cloud ENT 1.0 All Languages Multiple Platforms CCSV VIDEO SN184" and chose Language: Svenska (Swedish) the package created still installs the applications with english as language. I've used the nonvideo serial and successfully created packages that install in Swedish (nonvideo applications). We've created the video package several times to ensuare we haven't been careless in the creation process as well as tried
install the packages on different computers.

Are the video-related applications only available in english or is there something up with our serial for "CCSV VIDEO SN184"?
Additional question: the video applications, are they not available for 32-bit Windows anymore? they don't show with the video serial under current or archived media in the CCP.

Thank you in advance
Pontus

Hi,

The video applications are all 64 bit only.

Regarding your serial, if you ping Adobe Customer Services they will be able to check it for you. From your dashboard go to the Support tab and you can open a case from there.

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283

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Oct 06, 2015

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Hi,

The video applications are all 64 bit only.

Regarding your serial, if you ping Adobe Customer Services they will be able to check it for you. From your dashboard go to the Support tab and you can open a case from there.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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