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Need customer service, trying to Pay for 13+ license

New Here ,
Nov 22, 2016

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Hello anyone in the Adobe world who can help.

I have a company that has 13+ licenses that we recently moved to a VIP account. Our old account was not cancelled and we have been calling everyday to get a hold of someone who can help. Every time we call, we get redirected 5-6 times from agent to agent before the line drops, and no one can refund us for an overpayment.

Alternatively, we also need to pay for the VIP accounts which total over $8000 USD that I am trying to pay your company. Because no wire information has been provided, I have nowhere to send the money. None of your customer service agents seem to have the wire information and therefore I have been unable to pay you.

So I'm stuck here. What do we do? As mentioned, we've been calling daily and on hold for anywhere from 3-6 hours bouncing from person to person to pay you, and fix up our account.

It looks like the availability of this option depends on which country you are in.

Adobe Store | Online order and payment FAQ

Pay by credit card, PayPal, wire transfer, or purchase order

Buying a Creative Cloud membership? Credit card payment is accepted for Creative Cloud memberships in all supported countries. Payment via PayPal is accepted in a few supported countries. Other payment options may be available in your country. Visit the Creative Cloud plans page to get started.

Want to pay by purchase order? The Adobe Store doesn't accept purchase orders. However, you can use purchase orders for phone orders of U.S. $2500 or more. Contact the sales team for more information.

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Need customer service, trying to Pay for 13+ license

New Here ,
Nov 22, 2016

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Hello anyone in the Adobe world who can help.

I have a company that has 13+ licenses that we recently moved to a VIP account. Our old account was not cancelled and we have been calling everyday to get a hold of someone who can help. Every time we call, we get redirected 5-6 times from agent to agent before the line drops, and no one can refund us for an overpayment.

Alternatively, we also need to pay for the VIP accounts which total over $8000 USD that I am trying to pay your company. Because no wire information has been provided, I have nowhere to send the money. None of your customer service agents seem to have the wire information and therefore I have been unable to pay you.

So I'm stuck here. What do we do? As mentioned, we've been calling daily and on hold for anywhere from 3-6 hours bouncing from person to person to pay you, and fix up our account.

It looks like the availability of this option depends on which country you are in.

Adobe Store | Online order and payment FAQ

Pay by credit card, PayPal, wire transfer, or purchase order

Buying a Creative Cloud membership? Credit card payment is accepted for Creative Cloud memberships in all supported countries. Payment via PayPal is accepted in a few supported countries. Other payment options may be available in your country. Visit the Creative Cloud plans page to get started.

Want to pay by purchase order? The Adobe Store doesn't accept purchase orders. However, you can use purchase orders for phone orders of U.S. $2500 or more. Contact the sales team for more information.

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Adobe Community Professional ,
Nov 23, 2016

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Adobe Employee ,
Nov 23, 2016

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You should be able to get assistance from https://helpx.adobe.com/contact.html

That should route you to the correct team.

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New Here ,
Nov 26, 2016

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I have been directed to your contact forms and call in numbers over and over. Every time I call I sit and wait for 6 hours on the phone bouncing from agent to agent and all I need is the wire information to pay your company.

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Adobe Employee ,
Nov 28, 2016

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It looks like the availability of this option depends on which country you are in.

Adobe Store | Online order and payment FAQ

Pay by credit card, PayPal, wire transfer, or purchase order

Buying a Creative Cloud membership? Credit card payment is accepted for Creative Cloud memberships in all supported countries. Payment via PayPal is accepted in a few supported countries. Other payment options may be available in your country. Visit the Creative Cloud plans page to get started.

Want to pay by purchase order? The Adobe Store doesn't accept purchase orders. However, you can use purchase orders for phone orders of U.S. $2500 or more. Contact the sales team for more information.

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New Here ,
Nov 28, 2016

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We operate in multiple countries. Which country do we need to send the wire transfer from?

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Adobe Employee ,
Nov 29, 2016

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I have asked my colleagues to contact you regarding this issue.

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