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need to buy creative cloud for DC install?

New Here ,
May 04, 2016

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Hi there,

When I started to install Setup.exe, it showed failure to install on creative cloud. I therefore passed it and installed directly the "Adobe Acrobat DC DE 64-bit.msi". However the Installation alsways stopped after few seconds. I don't know if I need to buy the license for creative cloud that's why I faild at the first moment. But didn't make sense to me to pay twice for one product. Thus I wonder if my purchase ways complicated the license recognization. I download the "Trial Version first with my Adobe-ID" and I cleaned it by adobecleaner. I purchased the one year license via my Company not my Adobe-ID. In our Company Website I download the Setup.exe and DC-64-bit.msi to my Win10 Computer.

I really need your help because I have no idea what's going on now.

Thank you so much

Best Joanne Chang

Hi,

There are several options when purchasing Acrobat DC. In this case I will assume this is a subscription for a single license.

The following document contains information regarding how to install this option.

Download and install Acrobat DC subscription

If you still encounter an error please note any error messages.

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need to buy creative cloud for DC install?

New Here ,
May 04, 2016

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Hi there,

When I started to install Setup.exe, it showed failure to install on creative cloud. I therefore passed it and installed directly the "Adobe Acrobat DC DE 64-bit.msi". However the Installation alsways stopped after few seconds. I don't know if I need to buy the license for creative cloud that's why I faild at the first moment. But didn't make sense to me to pay twice for one product. Thus I wonder if my purchase ways complicated the license recognization. I download the "Trial Version first with my Adobe-ID" and I cleaned it by adobecleaner. I purchased the one year license via my Company not my Adobe-ID. In our Company Website I download the Setup.exe and DC-64-bit.msi to my Win10 Computer.

I really need your help because I have no idea what's going on now.

Thank you so much

Best Joanne Chang

Hi,

There are several options when purchasing Acrobat DC. In this case I will assume this is a subscription for a single license.

The following document contains information regarding how to install this option.

Download and install Acrobat DC subscription

If you still encounter an error please note any error messages.

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Most Valuable Participant ,
May 04, 2016

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Download & Install instructions https://forums.adobe.com/thread/2003339 may help

Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

or

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Employee ,
May 25, 2016

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Adobe Employee ,
May 25, 2016

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Hi,

There are several options when purchasing Acrobat DC. In this case I will assume this is a subscription for a single license.

The following document contains information regarding how to install this option.

Download and install Acrobat DC subscription

If you still encounter an error please note any error messages.

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Translate

Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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