Offline Problem

New Here ,
Jul 13, 2020

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My creative cloud jumps from online 5 secs the offline 5 secs. I have tried everything, Restart, Wi-Fi diagnostics, Reinstall, Update, and i cannot install any Adobe Product because after i click install (in the 5 seconds) it keep saying:

TechNo1geek_1-1594689123636.png

Then it i can go online for a few seconds

 

(Video Down)

TechNo1geek_2-1594689143378.png

 

Can somebody please help me?

 

 

TOPICS
Cloud storage web assets, Collaboration, File sync, Libraries

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1 Correct Answer

New Here , Feb 19, 2021
Dennis5CEA New Here , Feb 19, 2021
Ok, fixed with great Adobe Tech Support via remote control.Was done a lot of steps, which fixed the problem do not know, so here the list:1. Remove all adobe products with cleaning tool 2. Delete all Adobe folders from the system (there are lot of them)    if need uninstall acrobat reader and other products, to remove all adobe folders3. Go to windows VPN settings disable all4. Go to windows Proxy settings disable all5. Disable Firewall (for installation process)6. Clean temporal files, this par...

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New Here ,
Feb 17, 2021

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Same problem Win10,64, HP laptop. On other PC works.. 

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New Here ,
Feb 19, 2021

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Ok, fixed with great Adobe Tech Support via remote control.

Was done a lot of steps, which fixed the problem do not know, so here the list:
1. Remove all adobe products with cleaning tool 

2. Delete all Adobe folders from the system (there are lot of them)

    if need uninstall acrobat reader and other products, to remove all adobe folders
3. Go to windows VPN settings disable all

4. Go to windows Proxy settings disable all

5. Disable Firewall (for installation process)

6. Clean temporal files, this part was done quick so can not explicitly describe.

7. Restart

8. Install desktop CC version from zip archive (download from official site)

9. login, install, update. Now enable back firewall, proxy, vpn

Good luck

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Adobe Employee ,
Feb 18, 2021

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Hello, 

I would recommend connecting the machine with your phone's hotspot and check the behavior. You might have to check the proxy, internet settings, and host file to confirm if any of the Adobe endpoints are getting blocked. This issue generally occurs when the application is not able to connect with the Adobe server. Try with/without VPN (if using)

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