Photoshop 22.3 or Lighroom 4.2 / Errorcode 6 when installing / PDApp.log ->Bootstrapper error (-60)

New Here ,
Mar 18, 2021 Mar 18, 2021

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Fatal Bootstrapper error (-60) can be found from PDApp.log,

This seems to be a common problem right now but -60 error is not documented anywhere.

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Deploy and package apps, Enterprise, Teams, Troubleshooting

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correct answers 1 Correct Answer

Adobe Employee , Mar 18, 2021 Mar 18, 2021
Hello, Kindly try this workaround by disabling the following reg entry and restart the machine: HKLM\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings\Security_HKLM_only REG_DWORD=0

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Community Beginner ,
Mar 18, 2021 Mar 18, 2021

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Looks like the same issue we have.

New created Packages FRL with internal Licensing Server.

 

Every Package with same error Code 6.

 

03/18/21 08:16:55:323 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Deployment Manager is running in Install Mode.
03/18/21 08:16:55:323 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | STEP 2: Starting to launch ASU AAM.
03/18/21 08:16:55:324 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Going to install C:\Temp\Adobe_PhotoshopCC\Build\ASU_5.4.2
03/18/21 08:16:55:327 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Latest AAM version with the package is (5.4.2.541)...
03/18/21 08:16:55:328 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Bootstrapper launch location is :: C:\Temp\Adobe_PhotoshopCC\Build\ASU_5.4.2\Set-up.dat
03/18/21 08:16:56:711 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Build Version - 1.16.0.1
03/18/21 08:16:56:711 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Logging Level verbosity Set to 4
03/18/21 08:16:56:711 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | The Bootstrapper Process return code is (-60).Stopping the installation process.
03/18/21 08:16:56:713 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Failed to get/verify the UpdaterCore inventory base path (C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\)
03/18/21 08:16:56:713 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | sendAnalytics : Unable to find deviceId.
03/18/21 08:16:57:194 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 13236 | The output of process received in execWithOutput :

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

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Hello,

Kindly try this workaround by disabling the following reg entry and restart the machine: HKLM\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings\Security_HKLM_only REG_DWORD=0

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New Here ,
Mar 18, 2021 Mar 18, 2021

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OK, thanks! This fixed issue!
HKLM\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings\Security_HKLM_only REG_DWORD=0

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Community Beginner ,
Mar 19, 2021 Mar 19, 2021

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@TechBurner 

Solution worked for me, even without rebooting the machine.

Thanks

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New Here ,
Mar 23, 2021 Mar 23, 2021

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Hi! Any solution for macbook? I have the same error

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Adobe Employee ,
Mar 23, 2021 Mar 23, 2021

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LATEST

Hello,

A new version of creative cloud is released which you can package from the console which will fix the issue.

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