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Photoshop not launching without internet connection

Participant ,
Mar 19, 2018

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I have a fully licensed on-going subscription with Adobe Creative Cloud. Everything works fine when connected to the internet.

When I don't have an internet connection and launch Photoshop (or any CC app) I'm prompted to install trial software.

Basically Adobe CC will not run apps that are installed on my computer, licensed and paid for with my on-going subscription, without being connected to the internet.

Is this happening to anyone else and how can I use my Adobe CC apps (that are fully paid and licensed) while not being connected to the internet?

Are you signing in with an Adobe ID or using a serial number?

If signing in, then once you have initially signed in with an ID that has product entitlement, then you can go offline for a period.

See Internet connectivity, offline grace period, and reminders | Adobe Creative Cloud apps

"You must connect to the Internet when you want to install Adobe Creative Cloud apps, such as Photoshop and Illustrator. Once the apps are installed on your computer, you don’t need an ongoing Internet connection to use the apps.

You can use the apps in offline mode with a valid software license for a limited period. The apps attempt to validate your software license every 30 days. You receive a reminder to reconnect to the Internet to validate your license:"

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Photoshop not launching without internet connection

Participant ,
Mar 19, 2018

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I have a fully licensed on-going subscription with Adobe Creative Cloud. Everything works fine when connected to the internet.

When I don't have an internet connection and launch Photoshop (or any CC app) I'm prompted to install trial software.

Basically Adobe CC will not run apps that are installed on my computer, licensed and paid for with my on-going subscription, without being connected to the internet.

Is this happening to anyone else and how can I use my Adobe CC apps (that are fully paid and licensed) while not being connected to the internet?

Are you signing in with an Adobe ID or using a serial number?

If signing in, then once you have initially signed in with an ID that has product entitlement, then you can go offline for a period.

See Internet connectivity, offline grace period, and reminders | Adobe Creative Cloud apps

"You must connect to the Internet when you want to install Adobe Creative Cloud apps, such as Photoshop and Illustrator. Once the apps are installed on your computer, you don’t need an ongoing Internet connection to use the apps.

You can use the apps in offline mode with a valid software license for a limited period. The apps attempt to validate your software license every 30 days. You receive a reminder to reconnect to the Internet to validate your license:"

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Adobe Employee ,
Mar 19, 2018

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Moved to Adobe Creative Cloud

Regards,

Mohit

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Adobe Employee ,
Mar 27, 2018

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Are you signing in with an Adobe ID or using a serial number?

If signing in, then once you have initially signed in with an ID that has product entitlement, then you can go offline for a period.

See Internet connectivity, offline grace period, and reminders | Adobe Creative Cloud apps

"You must connect to the Internet when you want to install Adobe Creative Cloud apps, such as Photoshop and Illustrator. Once the apps are installed on your computer, you don’t need an ongoing Internet connection to use the apps.

You can use the apps in offline mode with a valid software license for a limited period. The apps attempt to validate your software license every 30 days. You receive a reminder to reconnect to the Internet to validate your license:"

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Participant ,
Mar 27, 2018

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I discovered this is a glitch due to how my organization administers account security.

If an admin can please remove this post—since it's irrelevant to everyone else, thanks.

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New Here ,
Nov 08, 2019

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Don't know how to use the website so can you please help me out with this matter 

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Most Valuable Participant ,
Nov 11, 2019

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SamuelMills, there is no matter, the problem was solved. So if you have a new problem, please tell us about it in detail.

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