Pop-ups blocking functions

[Quentin5E3C]

My adobe account is not working properly.  Every time I try to open a document to sign it, I get a pop-up which blocks the functionality and asks me to sign up for a free trial.  

Is anyon else experiencing this? 

[Dj_Creative_Enthusiast · Accepted solution]

Hi,

Thank you for your posting your query here.

Since you are getting the optoin to Sign up for Trial, that means your account is not properly activated. 

Please follow the steps as mentioned in the following help article for resolving the issue : https://helpx.adobe.com/in/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html 

In case issue persists, please initiate a chat by Clicking on the following link

https://helpx.adobe.com/contact.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Thank you.