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Possible for support to find all accounts using domain name?

Community Beginner ,
Aug 06, 2020

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We have two charges coming out of our corporate account that I cannot identify.  I'm wondering if I could prove ownership of a few domains, if support could search for accounts using those domains.  Is this a thing?  Does anyone have other recommendations on how to identify these rogue charges?

Correct answer by FusionScott | Community Beginner

Support can identify charges utilizing the first 6 and last 4 digits of a credit card. They are unable to search via domain and they will be UNABLE to provide the email address associated with the account identified via CC info. But they will cancel it as "fraudulant" if desired, if you provide billing name and expiration date. 

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Possible for support to find all accounts using domain name?

Community Beginner ,
Aug 06, 2020

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We have two charges coming out of our corporate account that I cannot identify.  I'm wondering if I could prove ownership of a few domains, if support could search for accounts using those domains.  Is this a thing?  Does anyone have other recommendations on how to identify these rogue charges?

Correct answer by FusionScott | Community Beginner

Support can identify charges utilizing the first 6 and last 4 digits of a credit card. They are unable to search via domain and they will be UNABLE to provide the email address associated with the account identified via CC info. But they will cancel it as "fraudulant" if desired, if you provide billing name and expiration date. 

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How to, Licensing, Manage account, Teams

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Adobe Employee ,
Aug 06, 2020

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Hello Scott,

I would recommend contacting your Reseller to get the information about the charges/billings.

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Community Beginner ,
Aug 07, 2020

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Why was this marked as "correct"? I don't even have a reseller...  Can adobe look up all accounts for a domain or not? Can they search by credit card number?

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Adobe Employee ,
Aug 07, 2020

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You can contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html. They would be able to check the details.

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Community Beginner ,
Aug 14, 2020

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Support can identify charges utilizing the first 6 and last 4 digits of a credit card. They are unable to search via domain and they will be UNABLE to provide the email address associated with the account identified via CC info. But they will cancel it as "fraudulant" if desired, if you provide billing name and expiration date. 

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