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Premiere Pro 2015 cc Mac, Installation failed: "There were errors with the installation. You….."

New Here ,
Oct 15, 2015

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I am getting "The installation failed" popup window when trying to install Premiere Pro 2015 CC Mac version on an iMac.  The package works on four other Macs without any issue.  I also tried installing it is root user, same problem.

Mac Info:

  Model Name: iMac

  Model Identifier: iMac10,1

  Processor Name: Intel Core 2 Duo

  Processor Speed: 3.06 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache: 3 MB

  Memory: 8 GB

  Bus Speed: 1.07 GHz

  Boot ROM Version: IM101.00CC.B00

Installer log:

Oct  7 10:55:46 users-iMac.local Installer[445]: LSExceptions [0x6000000ab880] loaded

Oct  7 10:55:46 users-iMac.local Installer[445]: @(#)PROGRAM:Install  PROJECT:Install-924.1

Oct  7 10:55:46 users-iMac.local Installer[445]: @(#)PROGRAM:Installer  PROJECT:Installer-815

Oct  7 10:55:46 users-iMac.local Installer[445]: Hardware: iMac10,1 @ 3.06 GHz (x 2), 8192 MB RAM

Oct  7 10:55:46 users-iMac.local Installer[445]: Running OS Build: Mac OS X 10.10.5 (14F27)

Oct  7 10:55:46 users-iMac.local Installer[445]: Env: TMPDIR=/var/folders/yb/_hkw3_gd7zv92jmhp0cxrxvm0000gn/T/

Oct  7 10:55:46 users-iMac.local Installer[445]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0x0:0x0

Oct  7 10:55:46 users-iMac.local Installer[445]: Env: SHELL=/bin/bash

Oct  7 10:55:46 users-iMac.local Installer[445]: Env: HOME=/Users/user

Oct  7 10:55:46 users-iMac.local Installer[445]: Env: Apple_PubSub_Socket_Render=/private/tmp/com.apple.launchd.nrtI5V7fKR/Render

Oct  7 10:55:46 users-iMac.local Installer[445]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.QbSMRYh6SI/Listeners

Oct  7 10:55:46 users-iMac.local Installer[445]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin

Oct  7 10:55:46 users-iMac.local Installer[445]: Env: LOGNAME=user

Oct  7 10:55:46 users-iMac.local Installer[445]: Env: XPC_SERVICE_NAME=com.apple.installer.28148

Oct  7 10:55:46 users-iMac.local Installer[445]: Env: USER=user

Oct  7 10:55:46 users-iMac.local Installer[445]: Env: XPC_FLAGS=0x0

Oct  7 10:55:46 users-iMac.local Installer[445]: Premiere Pro 2015 cc Mac  Installation Log

Oct  7 10:55:46 users-iMac.local Installer[445]: Opened from: /Premiere Pro 2015 cc Mac/Build/Premiere Pro 2015 cc Mac_Install.pkg

Oct  7 10:55:47 users-iMac.local Installer[445]: Referenced component packages (1) trustLevel=100

Oct  7 10:55:54 users-iMac.local Installer[445]: InstallerStatusNotifications plugin loaded

Oct  7 10:55:58 users-iMac.local Installer[445]: LSExceptions [0x6000000ab880] unloaded

Oct  7 10:56:06 users-iMac.local runner[466]: Administrator authorization granted.

Oct  7 10:56:06 users-iMac.local Installer[445]: ================================================================================

Oct  7 10:56:06 users-iMac.local Installer[445]: User picked Standard Install

Oct  7 10:56:06 users-iMac.local Installer[445]: Choices selected for installation:

Oct  7 10:56:06 users-iMac.local Installer[445]: Install: "Premiere Pro 2015 cc Mac"

Oct  7 10:56:06 users-iMac.local Installer[445]: Premiere Pro 2015 cc Mac_Install.pkg : com.adobe.Enterprise.install.1BD617DB-151C-4BC6-9CC5-8076ACBD2DCA : 1.0.0.1.0

Oct  7 10:56:06 users-iMac.local Installer[445]: ================================================================================

Oct  7 10:56:06 users-iMac.local Installer[445]: It took 0.00 seconds to summarize the package selections.

Oct  7 10:56:06 users-iMac.local Installer[445]: -[IFPKGDerivedDocument sortedPackageLocations]: result = (

     "file://localhost"

  )

Oct  7 10:56:06 users-iMac.local Installer[445]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost

Oct  7 10:56:06 users-iMac.local Installer[445]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Premiere%20Pro%202015%20cc%20Mac/Build/Premiere%20Pro%202015%20cc%20Mac_Install.pkg

Oct  7 10:56:06 users-iMac.local Installer[445]: Set authorization level to root for session

Oct  7 10:56:06 users-iMac.local Installer[445]: Will use PK session

Oct  7 10:56:06 users-iMac.local Installer[445]: Starting installation:

Oct  7 10:56:06 users-iMac.local Installer[445]: Configuring volume "iMacHD"

Oct  7 10:56:06 users-iMac.local Installer[445]: Preparing disk for local booted install.

Oct  7 10:56:06 users-iMac.local Installer[445]: Free space on "iMacHD": 20.84 GB (20839755776 bytes).

Oct  7 10:56:06 users-iMac.local Installer[445]: Create temporary directory "/var/folders/yb/_hkw3_gd7zv92jmhp0cxrxvm0000gn/T//Install.4456Ns75X"

Oct  7 10:56:06 users-iMac.local Installer[445]: IFPKInstallElement (1 packages)

Oct  7 10:56:06 users-iMac.local Installer[445]: Using authorization level of root for IFPKInstallElement

Oct  7 10:56:06 users-iMac.local installd[476]: installd: Starting

Oct  7 10:56:06 users-iMac.local installd[476]: installd: uid=0, euid=0

Oct  7 10:56:06 users-iMac.local installd[476]: PackageKit: Adding client PKInstallDaemonClient pid=445, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

Oct  7 10:56:06 users-iMac.local Installer[445]: PackageKit: Enqueuing install with framework-specified quality of service (utility)

Oct  7 10:56:06 users-iMac.local installd[476]: PackageKit: ----- Begin install -----

Oct  7 10:56:06 users-iMac.local installd[476]: PackageKit: request=PKInstallRequest <1 packages, destination=/>

Oct  7 10:56:06 users-iMac.local installd[476]: PackageKit: packages=(

     "PKJaguarPackage <file://localhost/Premiere%20Pro%202015%20cc%20Mac/Build/Premiere%20Pro%202015%20cc%20Mac_Install.pkg>"

  )

Oct  7 10:56:06 users-iMac.local installd[476]: PackageKit: Extracting file://localhost/Premiere%20Pro%202015%20cc%20Mac/Build/Premiere%20Pro%202015%20cc%20Mac_Install.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/6A5BCFEA-083B-43F9-AEF0-2884D2C972BF.activeSandbox/Root, uid=0)

Oct  7 10:56:06 users-iMac.local installd[476]: PackageKit: prevent user idle system sleep

Oct  7 10:56:06 users-iMac.local installd[476]: PackageKit: suspending backupd

Oct  7 10:56:06 users-iMac.local installd[476]: PackageKit: Executing script "./preinstall" in /Premiere Pro 2015 cc Mac/Build/Premiere Pro 2015 cc Mac_Install.pkg/Contents/Resources

Oct  7 10:56:06 users-iMac.local installd[476]: ./preinstall: CCP Package Installer : preinstall launched...

Oct  7 10:56:07 users-iMac.local installd[476]: ./preinstall: CCP Package Installer : Working directory is /Premiere Pro 2015 cc Mac/Build/Premiere Pro 2015 cc Mac_Install.pkg/Contents/Resources

Oct  7 10:56:07 users-iMac.local installd[476]: ./preinstall: CCP Package Installer : Launching AdobeDeploymentManager...

Oct  7 10:57:14 users-iMac.local installd[476]: ./preinstall: CCP Package Installer : Exit code of AdobeDeploymentManager is (79)

Oct  7 10:57:14 users-iMac.local installd[476]: ./preinstall: CCP Package Installer : Exit ...

Oct  7 10:57:14 users-iMac.local installd[476]: PackageKit: releasing backupd

Oct  7 10:57:14 users-iMac.local installd[476]: PackageKit: allow user idle system sleep

Oct  7 10:57:14 users-iMac.local installd[476]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Premiere Pro 2015 cc Mac_Install.pkg”." UserInfo=0x7fdc93442960 {NSFilePath=./preinstall, NSURL=file://localhost/Premiere%20Pro%202015%20cc%20Mac/Build/Premiere%20Pro%202015%20cc%20Mac_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.1BD617DB-151C-4BC6-9CC5-8076ACBD2DCA, NSLocalizedDescription=An error occurred while running scripts from the package “Premiere Pro 2015 cc Mac_Install.pkg”.} {

     NSFilePath = "./preinstall";

     NSLocalizedDescription = "An error occurred while running scripts from the package \U201cPremiere Pro 2015 cc Mac_Install.pkg\U201d.";

     NSURL = "file://localhost/Premiere%20Pro%202015%20cc%20Mac/Build/Premiere%20Pro%202015%20cc%20Mac_Install.pkg";

     PKInstallPackageIdentifier = "com.adobe.Enterprise.install.1BD617DB-151C-4BC6-9CC5-8076ACBD2DCA";

  }

Oct  7 10:57:14 users-iMac.local Installer[445]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Premiere Pro 2015 cc Mac_Install.pkg”." UserInfo=0x6080000ee480 {NSFilePath=./preinstall, NSURL=file://localhost/Premiere%20Pro%202015%20cc%20Mac/Build/Premiere%20Pro%202015%20cc%20Mac_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.1BD617DB-151C-4BC6-9CC5-8076ACBD2DCA, NSLocalizedDescription=An error occurred while running scripts from the package “Premiere Pro 2015 cc Mac_Install.pkg”.}

Oct  7 10:57:14 users-iMac.local installd[476]: PackageKit: Removing client PKInstallDaemonClient pid=445, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

Oct  7 10:57:14 users-iMac.local installd[476]: PackageKit: Running idle tasks

Oct  7 10:57:14 users-iMac.local installd[476]: PackageKit: Done with sandbox removals

Oct  7 10:57:15 users-iMac.local Installer[445]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Oct  7 10:57:15 users-iMac.local Installer[445]: IFDInstallController EB60 state = 8

Oct  7 10:57:15 users-iMac.local Installer[445]: Displaying 'Install Failed' UI.

Oct  7 10:57:15 users-iMac.local Installer[445]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

Oct  7 10:58:57 users-iMac.local Installer[445]: Connection to sharingd became invalid

Oct  7 10:58:57 users-iMac.local Installer[445]: Connection to sharingd became invalid

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Premiere Pro 2015 cc Mac, Installation failed: "There were errors with the installation. You….."

New Here ,
Oct 15, 2015

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I am getting "The installation failed" popup window when trying to install Premiere Pro 2015 CC Mac version on an iMac.  The package works on four other Macs without any issue.  I also tried installing it is root user, same problem.

Mac Info:

  Model Name: iMac

  Model Identifier: iMac10,1

  Processor Name: Intel Core 2 Duo

  Processor Speed: 3.06 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache: 3 MB

  Memory: 8 GB

  Bus Speed: 1.07 GHz

  Boot ROM Version: IM101.00CC.B00

Installer log:

Oct  7 10:55:46 users-iMac.local Installer[445]: LSExceptions [0x6000000ab880] loaded

Oct  7 10:55:46 users-iMac.local Installer[445]: @(#)PROGRAM:Install  PROJECT:Install-924.1

Oct  7 10:55:46 users-iMac.local Installer[445]: @(#)PROGRAM:Installer  PROJECT:Installer-815

Oct  7 10:55:46 users-iMac.local Installer[445]: Hardware: iMac10,1 @ 3.06 GHz (x 2), 8192 MB RAM

Oct  7 10:55:46 users-iMac.local Installer[445]: Running OS Build: Mac OS X 10.10.5 (14F27)

Oct  7 10:55:46 users-iMac.local Installer[445]: Env: TMPDIR=/var/folders/yb/_hkw3_gd7zv92jmhp0cxrxvm0000gn/T/

Oct  7 10:55:46 users-iMac.local Installer[445]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0x0:0x0

Oct  7 10:55:46 users-iMac.local Installer[445]: Env: SHELL=/bin/bash

Oct  7 10:55:46 users-iMac.local Installer[445]: Env: HOME=/Users/user

Oct  7 10:55:46 users-iMac.local Installer[445]: Env: Apple_PubSub_Socket_Render=/private/tmp/com.apple.launchd.nrtI5V7fKR/Render

Oct  7 10:55:46 users-iMac.local Installer[445]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.QbSMRYh6SI/Listeners

Oct  7 10:55:46 users-iMac.local Installer[445]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin

Oct  7 10:55:46 users-iMac.local Installer[445]: Env: LOGNAME=user

Oct  7 10:55:46 users-iMac.local Installer[445]: Env: XPC_SERVICE_NAME=com.apple.installer.28148

Oct  7 10:55:46 users-iMac.local Installer[445]: Env: USER=user

Oct  7 10:55:46 users-iMac.local Installer[445]: Env: XPC_FLAGS=0x0

Oct  7 10:55:46 users-iMac.local Installer[445]: Premiere Pro 2015 cc Mac  Installation Log

Oct  7 10:55:46 users-iMac.local Installer[445]: Opened from: /Premiere Pro 2015 cc Mac/Build/Premiere Pro 2015 cc Mac_Install.pkg

Oct  7 10:55:47 users-iMac.local Installer[445]: Referenced component packages (1) trustLevel=100

Oct  7 10:55:54 users-iMac.local Installer[445]: InstallerStatusNotifications plugin loaded

Oct  7 10:55:58 users-iMac.local Installer[445]: LSExceptions [0x6000000ab880] unloaded

Oct  7 10:56:06 users-iMac.local runner[466]: Administrator authorization granted.

Oct  7 10:56:06 users-iMac.local Installer[445]: ================================================================================

Oct  7 10:56:06 users-iMac.local Installer[445]: User picked Standard Install

Oct  7 10:56:06 users-iMac.local Installer[445]: Choices selected for installation:

Oct  7 10:56:06 users-iMac.local Installer[445]: Install: "Premiere Pro 2015 cc Mac"

Oct  7 10:56:06 users-iMac.local Installer[445]: Premiere Pro 2015 cc Mac_Install.pkg : com.adobe.Enterprise.install.1BD617DB-151C-4BC6-9CC5-8076ACBD2DCA : 1.0.0.1.0

Oct  7 10:56:06 users-iMac.local Installer[445]: ================================================================================

Oct  7 10:56:06 users-iMac.local Installer[445]: It took 0.00 seconds to summarize the package selections.

Oct  7 10:56:06 users-iMac.local Installer[445]: -[IFPKGDerivedDocument sortedPackageLocations]: result = (

     "file://localhost"

  )

Oct  7 10:56:06 users-iMac.local Installer[445]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost

Oct  7 10:56:06 users-iMac.local Installer[445]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Premiere%20Pro%202015%20cc%20Mac/Build/Premiere%20Pro%202015%20cc%20Mac_Install.pkg

Oct  7 10:56:06 users-iMac.local Installer[445]: Set authorization level to root for session

Oct  7 10:56:06 users-iMac.local Installer[445]: Will use PK session

Oct  7 10:56:06 users-iMac.local Installer[445]: Starting installation:

Oct  7 10:56:06 users-iMac.local Installer[445]: Configuring volume "iMacHD"

Oct  7 10:56:06 users-iMac.local Installer[445]: Preparing disk for local booted install.

Oct  7 10:56:06 users-iMac.local Installer[445]: Free space on "iMacHD": 20.84 GB (20839755776 bytes).

Oct  7 10:56:06 users-iMac.local Installer[445]: Create temporary directory "/var/folders/yb/_hkw3_gd7zv92jmhp0cxrxvm0000gn/T//Install.4456Ns75X"

Oct  7 10:56:06 users-iMac.local Installer[445]: IFPKInstallElement (1 packages)

Oct  7 10:56:06 users-iMac.local Installer[445]: Using authorization level of root for IFPKInstallElement

Oct  7 10:56:06 users-iMac.local installd[476]: installd: Starting

Oct  7 10:56:06 users-iMac.local installd[476]: installd: uid=0, euid=0

Oct  7 10:56:06 users-iMac.local installd[476]: PackageKit: Adding client PKInstallDaemonClient pid=445, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

Oct  7 10:56:06 users-iMac.local Installer[445]: PackageKit: Enqueuing install with framework-specified quality of service (utility)

Oct  7 10:56:06 users-iMac.local installd[476]: PackageKit: ----- Begin install -----

Oct  7 10:56:06 users-iMac.local installd[476]: PackageKit: request=PKInstallRequest <1 packages, destination=/>

Oct  7 10:56:06 users-iMac.local installd[476]: PackageKit: packages=(

     "PKJaguarPackage <file://localhost/Premiere%20Pro%202015%20cc%20Mac/Build/Premiere%20Pro%202015%20cc%20Mac_Install.pkg>"

  )

Oct  7 10:56:06 users-iMac.local installd[476]: PackageKit: Extracting file://localhost/Premiere%20Pro%202015%20cc%20Mac/Build/Premiere%20Pro%202015%20cc%20Mac_Install.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/6A5BCFEA-083B-43F9-AEF0-2884D2C972BF.activeSandbox/Root, uid=0)

Oct  7 10:56:06 users-iMac.local installd[476]: PackageKit: prevent user idle system sleep

Oct  7 10:56:06 users-iMac.local installd[476]: PackageKit: suspending backupd

Oct  7 10:56:06 users-iMac.local installd[476]: PackageKit: Executing script "./preinstall" in /Premiere Pro 2015 cc Mac/Build/Premiere Pro 2015 cc Mac_Install.pkg/Contents/Resources

Oct  7 10:56:06 users-iMac.local installd[476]: ./preinstall: CCP Package Installer : preinstall launched...

Oct  7 10:56:07 users-iMac.local installd[476]: ./preinstall: CCP Package Installer : Working directory is /Premiere Pro 2015 cc Mac/Build/Premiere Pro 2015 cc Mac_Install.pkg/Contents/Resources

Oct  7 10:56:07 users-iMac.local installd[476]: ./preinstall: CCP Package Installer : Launching AdobeDeploymentManager...

Oct  7 10:57:14 users-iMac.local installd[476]: ./preinstall: CCP Package Installer : Exit code of AdobeDeploymentManager is (79)

Oct  7 10:57:14 users-iMac.local installd[476]: ./preinstall: CCP Package Installer : Exit ...

Oct  7 10:57:14 users-iMac.local installd[476]: PackageKit: releasing backupd

Oct  7 10:57:14 users-iMac.local installd[476]: PackageKit: allow user idle system sleep

Oct  7 10:57:14 users-iMac.local installd[476]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Premiere Pro 2015 cc Mac_Install.pkg”." UserInfo=0x7fdc93442960 {NSFilePath=./preinstall, NSURL=file://localhost/Premiere%20Pro%202015%20cc%20Mac/Build/Premiere%20Pro%202015%20cc%20Mac_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.1BD617DB-151C-4BC6-9CC5-8076ACBD2DCA, NSLocalizedDescription=An error occurred while running scripts from the package “Premiere Pro 2015 cc Mac_Install.pkg”.} {

     NSFilePath = "./preinstall";

     NSLocalizedDescription = "An error occurred while running scripts from the package \U201cPremiere Pro 2015 cc Mac_Install.pkg\U201d.";

     NSURL = "file://localhost/Premiere%20Pro%202015%20cc%20Mac/Build/Premiere%20Pro%202015%20cc%20Mac_Install.pkg";

     PKInstallPackageIdentifier = "com.adobe.Enterprise.install.1BD617DB-151C-4BC6-9CC5-8076ACBD2DCA";

  }

Oct  7 10:57:14 users-iMac.local Installer[445]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Premiere Pro 2015 cc Mac_Install.pkg”." UserInfo=0x6080000ee480 {NSFilePath=./preinstall, NSURL=file://localhost/Premiere%20Pro%202015%20cc%20Mac/Build/Premiere%20Pro%202015%20cc%20Mac_Install.pkg, PKInstallPackageIdentifier=com.adobe.Enterprise.install.1BD617DB-151C-4BC6-9CC5-8076ACBD2DCA, NSLocalizedDescription=An error occurred while running scripts from the package “Premiere Pro 2015 cc Mac_Install.pkg”.}

Oct  7 10:57:14 users-iMac.local installd[476]: PackageKit: Removing client PKInstallDaemonClient pid=445, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

Oct  7 10:57:14 users-iMac.local installd[476]: PackageKit: Running idle tasks

Oct  7 10:57:14 users-iMac.local installd[476]: PackageKit: Done with sandbox removals

Oct  7 10:57:15 users-iMac.local Installer[445]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Oct  7 10:57:15 users-iMac.local Installer[445]: IFDInstallController EB60 state = 8

Oct  7 10:57:15 users-iMac.local Installer[445]: Displaying 'Install Failed' UI.

Oct  7 10:57:15 users-iMac.local Installer[445]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.

Oct  7 10:58:57 users-iMac.local Installer[445]: Connection to sharingd became invalid

Oct  7 10:58:57 users-iMac.local Installer[445]: Connection to sharingd became invalid

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Pattie-F LATEST
Adobe Employee ,
Oct 15, 2015

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