Highlighted

Problem upgrading Adobe Acrobat DC

New Here ,
Mar 14, 2019

Copy link to clipboard

Copied

Hi.

I use Munki to distribute application in my Mac environment, also for Adobe Creative Cloud packages.

The only problem I have is with Acrobat DC, I'm trying to update my previous installation of Adobe Acrobat DC 18.011.20035 to the new 19.010.20091 release.

During the silent install/upgrade I can see these error logs:

Installing Adobe Acrobat DC CC (1 of 1)...
    suppress_bundle_relocation: False
    Preparing for installation…
    Preparing the disk…
    Preparing Adobe Acrobat DC (Continuous)…
    Waiting for other installations to complete…
    Configuring the installation…
    2.2 percent complete...

...

    86.961525 percent complete...
    Running package scripts…
    Validating packages…
    97.75 percent complete...
    Install of Acrobat DC Installer-19.010.20091.pkg failed with return code 1...
ERROR: ------------------------------------------------------------------------------
ERROR: installer: Package name is Adobe Acrobat DC (Continuous)
ERROR: installer: choices changes file '/tmp/munki-pcOYDm/choices.xml' applied
ERROR: installer: Upgrading at base path /
ERROR: installer:PHASE:Preparing for installation…
ERROR: installer:PHASE:Preparing the disk…
ERROR: installer:PHASE:Preparing Adobe Acrobat DC (Continuous)…
ERROR: installer:PHASE:Waiting for other installations to complete…
ERROR: installer:PHASE:Configuring the installation…
ERROR: installer:STATUS:
ERROR: installer:%2.200000
ERROR: installer:PHASE:Validating packages…
ERROR: installer:%3.847487
ERROR: installer:PHASE:Writing files…
...

ERROR: installer:%82.137176
ERROR: installer:PHASE:Optimizing system for installed software…
ERROR: installer:%83.045501
ERROR: installer:PHASE:Moving items into place…
ERROR: installer:%84.456616
ERROR: installer:PHASE:Running package scripts…
...

ERROR: installer:PHASE:Validating packages…
ERROR: installer:%97.750000
ERROR: installer: The upgrade failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
ERROR: ------------------------------------------------------------------------------
    Allowing idle sleep
Finishing...
    Getting info on currently installed applications...
Done.

I use a ChoiceChangesXML file to exclude the installation of AcroServicesUpdater. Anyway if I don't use this, installing all subpackages, the issue is the same.

Has anyone ever used Munki with the new Acrobat DC 19?

I tried to use Packages tab in the Admin Console of Adobe web dashboard to create the install package but, as 18 release created with Creative Cloud Packager, it can't create a right installer for Munki. So I used the Acrobat_DC_Web_WWMUI.dmg file created by CCP in the Library Cache folder.

Please let me know, thanks.

Bye, Morgan

Topics

Acrobat

Views

1.1K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Problem upgrading Adobe Acrobat DC

New Here ,
Mar 14, 2019

Copy link to clipboard

Copied

Hi.

I use Munki to distribute application in my Mac environment, also for Adobe Creative Cloud packages.

The only problem I have is with Acrobat DC, I'm trying to update my previous installation of Adobe Acrobat DC 18.011.20035 to the new 19.010.20091 release.

During the silent install/upgrade I can see these error logs:

Installing Adobe Acrobat DC CC (1 of 1)...
    suppress_bundle_relocation: False
    Preparing for installation…
    Preparing the disk…
    Preparing Adobe Acrobat DC (Continuous)…
    Waiting for other installations to complete…
    Configuring the installation…
    2.2 percent complete...

...

    86.961525 percent complete...
    Running package scripts…
    Validating packages…
    97.75 percent complete...
    Install of Acrobat DC Installer-19.010.20091.pkg failed with return code 1...
ERROR: ------------------------------------------------------------------------------
ERROR: installer: Package name is Adobe Acrobat DC (Continuous)
ERROR: installer: choices changes file '/tmp/munki-pcOYDm/choices.xml' applied
ERROR: installer: Upgrading at base path /
ERROR: installer:PHASE:Preparing for installation…
ERROR: installer:PHASE:Preparing the disk…
ERROR: installer:PHASE:Preparing Adobe Acrobat DC (Continuous)…
ERROR: installer:PHASE:Waiting for other installations to complete…
ERROR: installer:PHASE:Configuring the installation…
ERROR: installer:STATUS:
ERROR: installer:%2.200000
ERROR: installer:PHASE:Validating packages…
ERROR: installer:%3.847487
ERROR: installer:PHASE:Writing files…
...

ERROR: installer:%82.137176
ERROR: installer:PHASE:Optimizing system for installed software…
ERROR: installer:%83.045501
ERROR: installer:PHASE:Moving items into place…
ERROR: installer:%84.456616
ERROR: installer:PHASE:Running package scripts…
...

ERROR: installer:PHASE:Validating packages…
ERROR: installer:%97.750000
ERROR: installer: The upgrade failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
ERROR: ------------------------------------------------------------------------------
    Allowing idle sleep
Finishing...
    Getting info on currently installed applications...
Done.

I use a ChoiceChangesXML file to exclude the installation of AcroServicesUpdater. Anyway if I don't use this, installing all subpackages, the issue is the same.

Has anyone ever used Munki with the new Acrobat DC 19?

I tried to use Packages tab in the Admin Console of Adobe web dashboard to create the install package but, as 18 release created with Creative Cloud Packager, it can't create a right installer for Munki. So I used the Acrobat_DC_Web_WWMUI.dmg file created by CCP in the Library Cache folder.

Please let me know, thanks.

Bye, Morgan

Topics

Acrobat

Views

1.1K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 14, 2019 0
Adobe Community Professional ,
Mar 14, 2019

Copy link to clipboard

Copied

do you have an enterprise/team acrobat subscription?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 14, 2019 0
New Here ,
Mar 14, 2019

Copy link to clipboard

Copied

Yes, I have a team subscription.

I think you can find it, it's based on my current login in this forum

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 14, 2019 0
Most Valuable Participant ,
Mar 29, 2019

Copy link to clipboard

Copied

This is a community forum, we are not Adobe staff (for the most part) who can look up your account.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 29, 2019 0
Adobe Employee ,
Mar 29, 2019

Copy link to clipboard

Copied

While using Munki is unsupported (because it's untested), that doesn't mean it won't work. However, you'd have to post Acrobat logs rather than Munki logs as it's unlikely anyone at Adobe knows much about Munki. Perhaps another forum user can help in that regard.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 29, 2019 1
Adobe Employee ,
Mar 29, 2019

Copy link to clipboard

Copied

The MacOS log you want to post is located here:  /var/log/install.log

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 29, 2019 1
New Here ,
Apr 02, 2019

Copy link to clipboard

Copied

Ok, this is the part of the install.log file:

----------------------------------------------------

Mar 20 11:13:48 mlv-pc106678 softwareupdated[613]: Adding client SUUpdateServiceClient pid=2392, uid=0, installAuth=NO rights=(), transactions=0 (/usr/sbin/softwareupdate)

Mar 20 11:13:48 mlv-pc106678 system_installd[435]: PackageKit: Adding client PKInstallDaemonClient pid=613, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Mar 20 11:13:48 mlv-pc106678 softwareupdated[613]: SUScan: Scan for client pid 613 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)

Mar 20 11:13:48 mlv-pc106678 softwareupdated[613]: SoftwareUpdate: Catalog Not Modified since last scan ("846e-5838365483e73")

Mar 20 11:13:48 mlv-pc106678 softwareupdated[613]: SUScan: Using catalog http://mlv-update02.ipa.mydomain.com/content/catalogs/others/index-10.12-10.11-10.10-10.9-mountainli...

Mar 20 11:13:48 mlv-pc106678 softwareupdated[613]: SUScan: Elapsed scan time = 0.3

Mar 20 11:13:48 mlv-pc106678 softwareupdated[613]: Scan (f=1, d=0) completed

Mar 20 11:13:48 mlv-pc106678 softwareupdated[613]: 0 updates found:

Mar 20 11:13:48 mlv-pc106678 softwareupdated[613]: Removing client SUUpdateServiceClient pid=2392, uid=0, installAuth=YES rights=(system.install.apple-software, system.install.apple-software.standard-user, system.install.software, com.apple.SoftwareUpdate.modify-settings), transactions=1 (/usr/sbin/softwareupdate)

Mar 20 11:14:23 mlv-pc106678 installer[2423]: Product archive /Library/Managed Installs/Cache/Acrobat DC Installer-19.010.20091.pkg trustLevel=202

Mar 20 11:14:24 mlv-pc106678 installer[2423]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost

Mar 20 11:14:24 mlv-pc106678 installer[2423]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#preinstall.pkg

Mar 20 11:14:24 mlv-pc106678 installer[2423]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#aam.pkg

Mar 20 11:14:24 mlv-pc106678 installer[2423]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#application.pkg

Mar 20 11:14:24 mlv-pc106678 installer[2423]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#browser.pkg

Mar 20 11:14:24 mlv-pc106678 installer[2423]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#support.pkg

Mar 20 11:14:24 mlv-pc106678 installer[2423]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#automator.pkg

Mar 20 11:14:24 mlv-pc106678 installer[2423]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#pdf_services.pkg

Mar 20 11:14:24 mlv-pc106678 installer[2423]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#armagent.pkg

Mar 20 11:14:24 mlv-pc106678 installer[2423]: Set authorization level to root for session

Mar 20 11:14:24 mlv-pc106678 installer[2423]: Administrator authorization granted.

Mar 20 11:14:24 mlv-pc106678 installer[2423]: Will use PK session

Mar 20 11:14:24 mlv-pc106678 installer[2423]: Using authorization level of root for IFPKInstallElement

Mar 20 11:14:24 mlv-pc106678 installer[2423]: Starting installation:

Mar 20 11:14:24 mlv-pc106678 installer[2423]: Configuring volume "Macintosh HD"

Mar 20 11:14:24 mlv-pc106678 installer[2423]: Preparing disk for local booted install.

Mar 20 11:14:24 mlv-pc106678 installer[2423]: Free space on "Macintosh HD": 49.91 GB (49913409536 bytes).

Mar 20 11:14:24 mlv-pc106678 installer[2423]: Create temporary directory "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//Install.2423N8Fnbq"

Mar 20 11:14:24 mlv-pc106678 installer[2423]: IFPKInstallElement (8 packages)

Mar 20 11:14:25 mlv-pc106678 installd[431]: PackageKit: Adding client PKInstallDaemonClient pid=2423, uid=0 (/usr/sbin/installer)

Mar 20 11:14:25 mlv-pc106678 installer[2423]: PackageKit: Enqueuing install with framework-specified quality of service (utility)

Mar 20 11:14:25 mlv-pc106678 installd[431]: PackageKit: ----- Begin install -----

Mar 20 11:14:25 mlv-pc106678 installd[431]: PackageKit: request=PKInstallRequest <8 packages, destination=/>

Mar 20 11:14:25 mlv-pc106678 installd[431]: PackageKit: packages=(

        "PKLeopardPackage <file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#preinstall.pkg>",

        "PKLeopardPackage <file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#aam.pkg>",

        "PKLeopardPackage <file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#application.pkg>",

        "PKLeopardPackage <file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#browser.pkg>",

        "PKLeopardPackage <file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#support.pkg>",

        "PKLeopardPackage <file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#automator.pkg>",

        "PKLeopardPackage <file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#pdf_services.pkg>",

        "PKLeopardPackage <file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#armagent.pkg>"

    )

Mar 20 11:14:25 mlv-pc106678 installd[431]: PackageKit: Session UUID file exists - will not overwrite /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/DED6C8A1-747E-46E5-B2F5-E1873333AB9A.activeSandbox

Mar 20 11:14:26 mlv-pc106678 installd[431]: PackageKit: Will do receipt-based obsoleting for package identifier com.adobe.acrobat.DC.viewer.preinstall.pkg.MUI (prefix path=tmp)

Mar 20 11:14:26 mlv-pc106678 installd[431]: PackageKit: Will do receipt-based obsoleting for package identifier com.adobe.PDApp.AdobeApplicationManager.installer.pkg (prefix path=)

Mar 20 11:14:27 mlv-pc106678 installd[431]: PackageKit: Extracting file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#preinstall.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/DED6C8A1-747E-46E5-B2F5-E1873333AB9A.activeSandbox/Root/tmp, uid=0)

Mar 20 11:14:27 mlv-pc106678 installd[431]: PackageKit: Extracting file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#aam.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/DED6C8A1-747E-46E5-B2F5-E1873333AB9A.activeSandbox/Root, uid=0)

Mar 20 11:14:29 mlv-pc106678 installd[431]: PackageKit: Extracting file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#application.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/DED6C8A1-747E-46E5-B2F5-E1873333AB9A.activeSandbox/Root/Applications/Adobe Acrobat DC, uid=0)

Mar 20 11:14:42 mlv-pc106678 installd[431]: PackageKit: Extracting file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#browser.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/DED6C8A1-747E-46E5-B2F5-E1873333AB9A.activeSandbox/Root/Library/Internet Plug-Ins, uid=0)

Mar 20 11:14:42 mlv-pc106678 installd[431]: PackageKit: Extracting file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#support.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/DED6C8A1-747E-46E5-B2F5-E1873333AB9A.activeSandbox/Root/Library/Application Support, uid=0)

Mar 20 11:14:45 mlv-pc106678 installd[431]: PackageKit: Extracting file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#automator.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/DED6C8A1-747E-46E5-B2F5-E1873333AB9A.activeSandbox/Root/Library/Automator, uid=0)

Mar 20 11:14:45 mlv-pc106678 installd[431]: PackageKit: Extracting file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#pdf_services.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/DED6C8A1-747E-46E5-B2F5-E1873333AB9A.activeSandbox/Root/Library/PDF Services, uid=0)

Mar 20 11:14:45 mlv-pc106678 installd[431]: PackageKit: Extracting file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#armagent.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/DED6C8A1-747E-46E5-B2F5-E1873333AB9A.activeSandbox/Root/tmp/com.adobe.AcrobatRefreshManager, uid=0)

Mar 20 11:14:45 mlv-pc106678 installd[431]: PackageKit: prevent user idle system sleep

Mar 20 11:14:45 mlv-pc106678 installd[431]: PackageKit: suspending backupd

Mar 20 11:14:45 mlv-pc106678 installd[431]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.rDK3vM/Scripts/com.adobe.acrobat.DC.viewer.preinstall.pkg.MUI.FEfyox

Mar 20 11:14:45 mlv-pc106678 install_monitor[2452]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr

Mar 20 11:14:47 mlv-pc106678 installd[431]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.rDK3vM/Scripts/com.adobe.PDApp.AdobeApplicationManager.installer.pkg.iBRjQc

Mar 20 11:14:47 mlv-pc106678 installd[431]: ./preinstall: AAMInstaller: PRE AAM INSTALL....................

Mar 20 11:14:47 mlv-pc106678 installd[431]: ./preinstall: AAMInstaller: AAMIAssetsDir /private/tmp/PKInstallSandbox.rDK3vM/Scripts/com.adobe.PDApp.AdobeApplicationManager.installer.pkg.iBRjQc

Mar 20 11:14:47 mlv-pc106678 installd[431]: ./preinstall: AAMInstaller: Checking for ignore AAM.

Mar 20 11:14:47 mlv-pc106678 installd[431]: ./preinstall: AAMInstaller: ignore_aam return code 1.

Mar 20 11:14:47 mlv-pc106678 installd[431]: ./preinstall: AAMInstaller: Launch AAM Installation in silent mode...

Mar 20 11:14:47 mlv-pc106678 installd[431]: ./preinstall: Starting Installer... In Silent mode.

Mar 20 11:14:47 mlv-pc106678 installd[431]: ./preinstall: Unable to initialize objects.

Mar 20 11:14:47 mlv-pc106678 installd[431]: ./preinstall: Exiting Installer with Code: -3

Mar 20 11:14:50 mlv-pc106678 installd[431]: ./preinstall: AAMInstaller: Exit status: 253

Mar 20 11:14:50 mlv-pc106678 installd[431]: ./preinstall: AAMInstaller: For more detailed logs check:~/Library/Logs/PDApp.log

Mar 20 11:14:50 mlv-pc106678 installd[431]: ./preinstall: AAMInstaller: AAM silent installation Failed.

Mar 20 11:14:50 mlv-pc106678 installd[431]: ./preinstall: AAMInstaller: END OF PRE AAM INSTALL....................

Mar 20 11:14:50 mlv-pc106678 install_monitor[2452]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr

Mar 20 11:14:50 mlv-pc106678 installd[431]: PackageKit: releasing backupd

Mar 20 11:14:50 mlv-pc106678 installd[431]: PackageKit: allow user idle system sleep

Mar 20 11:14:50 mlv-pc106678 installd[431]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Acrobat DC Installer-19.010.20091.pkg”." UserInfo={NSFilePath=./preinstall, NSURL=file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#aam.pkg, PKInstallPackageIdentifier=com.adobe.PDApp.AdobeApplicationManager.installer.pkg, NSLocalizedDescription=An error occurred while running scripts from the package “Acrobat DC Installer-19.010.20091.pkg”.} {

        NSFilePath = "./preinstall";

        NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAcrobat DC Installer-19.010.20091.pkg\U201d.";

        NSURL = "file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#aam.pkg";

        PKInstallPackageIdentifier = "com.adobe.PDApp.AdobeApplicationManager.installer.pkg";

    }

Mar 20 11:14:50 mlv-pc106678 installd[431]: PackageKit: Running idle tasks

Mar 20 11:14:50 mlv-pc106678 installer[2423]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Acrobat DC Installer-19.010.20091.pkg”." UserInfo={NSFilePath=./preinstall, NSURL=file://localhost/Library/Managed%20Installs/Cache/Acrobat%20DC%20Installer-19.010.20091.pkg#aam.pkg, PKInstallPackageIdentifier=com.adobe.PDApp.AdobeApplicationManager.installer.pkg, NSLocalizedDescription=An error occurred while running scripts from the package “Acrobat DC Installer-19.010.20091.pkg”.}

Mar 20 11:14:50 mlv-pc106678 installd[431]: PackageKit: Removing client PKInstallDaemonClient pid=2423, uid=0 (/usr/sbin/installer)

Mar 20 11:14:51 mlv-pc106678 installer[2423]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Mar 20 11:14:52 mlv-pc106678 installd[431]: PackageKit: Done with sandbox removals

Thanks, bye

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 02, 2019 0
Most Valuable Participant ,
Apr 02, 2019

Copy link to clipboard

Copied

This log says to look in another log... ~/Library/Logs/PDApp.log

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 02, 2019 1
New Here ,
Apr 02, 2019

Copy link to clipboard

Copied

Here the PDApp.log:

----------------------------

03/20/19 11:14:47:241 | [INFO] | 2456 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75118 | Build Version - 10.0.0.205

03/20/19 11:14:47:246 | [INFO] | 2456 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75118 | Logging Level verbosity Set  to 4

03/20/19 11:14:47:247 | [INFO] | 2456 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75118 | Start: AAM Deployment Validation checks... Install workflow

03/20/19 11:14:47:247 | [INFO] | 2456 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75118 | Detect should we ignore AAM

03/20/19 11:14:47:266 | [INFO] | 2456 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75118 | Should_Ignore_AAM -1. AAM Installation not ignored..

03/20/19 11:14:47:266 | [INFO] | 2456 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75118 | Starting Deployment Validation checks...

03/20/19 11:14:47:266 | [INFO] | 2456 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75118 | Check System validity Status ...

03/20/19 11:14:47:266 | [INFO] | 2456 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75118 | Checking minimum OS version ...

03/20/19 11:14:47:266 | [INFO] | 2456 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75118 | System OS Version - major = 10, minor = 12, bugFix = 6

03/20/19 11:14:47:266 | [INFO] | 2456 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75118 | Check Boot volume is casesensitive ...

03/20/19 11:14:47:267 | [INFO] | 2456 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75118 | Check Required system files and folders exits ...

03/20/19 11:14:47:267 | [INFO] | 2456 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75118 | Check Adobe Application Manager is running...

03/20/19 11:14:47:267 | [INFO] | 2456 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75118 | Check Another Adobe installer (RIBS) is running ...

03/20/19 11:14:47:267 | [INFO] | 2456 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75118 | Check Another Adobe installer (Bootstrapper) is running  ...

03/20/19 11:14:47:267 | [INFO] | 2456 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75118 | Check Adobe Application Manager SYNC is happening...

03/20/19 11:14:47:267 | [INFO] | 2456 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75118 | Check and close Adobe Application Manager notifiers...

03/20/19 11:14:47:267 | [INFO] | 2456 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75118 | AAM Deployment Validation checks PASSED.

03/20/19 11:14:47:267 | [INFO] | 2456 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75118 | End: AAM Deployment Validation checks...

03/20/19 11:14:47:432 | [INFO] | 2458 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75137 | Build Version - 10.0.0.253

03/20/19 11:14:47:433 | [INFO] | 2458 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75137 | Logging Level verbosity Set  to 4

03/20/19 11:14:47:433 | [INFO] | 2458 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75137 | Start: AAM Deployment Validation checks... Install workflow

03/20/19 11:14:47:433 | [INFO] | 2458 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75137 | Detect should we ignore AAM

03/20/19 11:14:47:457 | [INFO] | 2458 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75137 | Should_Ignore_AAM -1. AAM Installation not ignored..

03/20/19 11:14:47:458 | [INFO] | 2458 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75137 | Starting Deployment Validation checks...

03/20/19 11:14:47:458 | [INFO] | 2458 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75137 | Check System validity Status ...

03/20/19 11:14:47:458 | [INFO] | 2458 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75137 | Checking minimum OS version ...

03/20/19 11:14:47:458 | [INFO] | 2458 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75137 | System OS Version - major = 10, minor = 12, bugFix = 6

03/20/19 11:14:47:458 | [INFO] | 2458 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75137 | Check Boot volume is casesensitive ...

03/20/19 11:14:47:460 | [INFO] | 2458 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75137 | Check Required system files and folders exits ...

03/20/19 11:14:47:460 | [INFO] | 2458 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75137 | Check Adobe Application Manager is running...

03/20/19 11:14:47:460 | [INFO] | 2458 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75137 | Check Another Adobe installer (RIBS) is running ...

03/20/19 11:14:47:460 | [INFO] | 2458 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75137 | Check Another Adobe installer (Bootstrapper) is running  ...

03/20/19 11:14:47:460 | [INFO] | 2458 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75137 | Check Adobe Application Manager SYNC is happening...

03/20/19 11:14:47:460 | [INFO] | 2458 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75137 | Check and close Adobe Application Manager notifiers...

03/20/19 11:14:47:460 | [INFO] | 2458 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75137 | AAM Deployment Validation checks PASSED.

03/20/19 11:14:47:460 | [INFO] | 2458 | ASU | PIM-AAMDeploymentValidation | PIM-AAMDeploymentValidation |  |  | 75137 | End: AAM Deployment Validation checks...

03/20/19 11:14:47:745 | [INFO] |  | ASU | Setup | Setup |  |  | 75152 | Build Version - 10.0.0.49

03/20/19 11:14:47:745 | [INFO] |  | ASU | Setup | Setup |  |  | 75152 | Logging Level verbosity Set  to 4

03/20/19 11:14:47:747 | [INFO] |  | ASU | Setup | Setup |  |  | 75152 | TimeLog: Bootstrapper Start

03/20/19 11:14:47:747 | [INFO] |  | ASU | Setup |  |  |  | 75152 | Event Guid generated is: 'a871dee5-b5a4-41e3-beae-13086302bd65'

03/20/19 11:14:47:748 | [INFO] |  | ASU | Setup | Setup |  |  | 75152 | Launch Path set to /private/tmp/PKInstallSandbox.rDK3vM/Scripts/com.adobe.PDApp.AdobeApplicationManager.installer.pkg.iBRjQc

03/20/19 11:14:47:759 | [INFO] |  | ASU | Setup |  |  |  | 75193 | Event with guid 'a871dee5-b5a4-41e3-beae-13086302bd65' is being sent

03/20/19 11:14:47:827 | [INFO] |  | ASU | PIM | PIM |  |  | 75152 | Build Version - 10.0.0.49

03/20/19 11:14:47:827 | [INFO] |  | ASU | PIM | PIM |  |  | 75152 | Logging Level verbosity Set  to 4

03/20/19 11:14:47:829 | [WARN] |  | ASU | PIM | PIM |  |  | 75152 | Detected db journal file trying to repair it...

03/20/19 11:14:47:835 | [INFO] |  | ASU | PIM | PIM |  |  | 75152 | trying to createOrUpdatePIMDbSchema.

03/20/19 11:14:47:843 | [INFO] |  | ASU | PIM | PIM |  |  | 75152 | Current db schema version on machine 4.

03/20/19 11:14:47:843 | [INFO] |  | ASU | PIM | PIM |  |  | 75152 | Current db schema version to install 1.

03/20/19 11:14:47:843 | [INFO] |  | ASU | PIM | PIM |  |  | 75152 | SUCCESS Created Tables.

03/20/19 11:14:47:844 | [INFO] |  | ASU | PIM | PIM |  |  | 75152 | PIM Database is Up To Date.

03/20/19 11:14:47:844 | [INFO] |  | ASU | PIM | PIM |  |  | 75152 | Sqlite 'Successfully' recovered from journal file.

03/20/19 11:14:47:844 | [INFO] |  | ASU | PIM | PIM |  |  | 75152 | PIMSqlite closeDB status 0

03/20/19 11:14:47:844 | [INFO] |  | ASU | PIM | PIM |  |  | 75152 | Build Version - 10.0.0.49

03/20/19 11:14:47:844 | [INFO] |  | ASU | PIM | PIM |  |  | 75152 | Logging Level verbosity Set  to 4

03/20/19 11:14:47:844 | [INFO] |  | ASU | PIM | PIM |  |  | 75152 | CREATE PIM Instance ...

03/20/19 11:14:47:846 | [FATAL] |  | ASU | PIM | PIM |  |  | 75152 | Detected db journal file, Adobe Application Manager is in corrupted state at /Applications/Utilities/Adobe Application Manager

03/20/19 11:14:47:846 | [FATAL] |  | ASU | PIM | PIM |  |  | 75152 | Adobe Application Manager is needed to resolve this problem. However, it is missing or damaged.

Download a new copy of Adobe Application Manager from http://www.adobe.com,

or install this product again.

03/20/19 11:14:47:846 | [FATAL] |  | ASU | Setup | Setup |  |  | 75152 | Unable to create PIM object

03/20/19 11:14:47:846 | [INFO] |  | ASU | Setup | Setup |  |  | 75152 | =================  Exiting Installer with Code: -3  =================

03/20/19 11:14:47:846 | [INFO] |  | ASU | Setup |  |  |  | 75152 | Event Guid generated is: '835ac50c-0ebe-4e2b-aa0f-4ccc9d67932e'

03/20/19 11:14:47:846 | [INFO] |  | ASU | Setup |  |  |  | 75152 | Event Guid generated is: '9bd8f082-db6b-4098-8d25-256b2c1eed42'

03/20/19 11:14:47:846 | [INFO] |  | ASU | Setup |  |  |  | 75152 | Waiting for the async thread to get the task completed

03/20/19 11:14:48:859 | [INFO] |  | ASU | Setup |  |  |  | 75193 | Event with guid '835ac50c-0ebe-4e2b-aa0f-4ccc9d67932e' is being sent

03/20/19 11:14:49:379 | [INFO] |  | ASU | Setup |  |  |  | 75193 | Event with guid '9bd8f082-db6b-4098-8d25-256b2c1eed42' is being sent

03/20/19 11:14:49:959 | [INFO] |  | ASU | Setup |  |  |  | 75193 | Async thread is completed. Now exiting from function.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 02, 2019 0
Most Valuable Participant ,
Apr 02, 2019

Copy link to clipboard

Copied

You'll probably need help from someone who knows more about it than me. But in the mean time I will draw your attention especially to these two entries:

Detected db journal file, Adobe Application Manager is in corrupted state at /Applications/Utilities/Adobe Application Manager

Adobe Application Manager is needed to resolve this problem. However, it is missing or damaged.

Download a new copy of Adobe Application Manager from http://www.adobe.com,

or install this product again.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 02, 2019 1