• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Problem verifying domain.

New Here ,
Nov 28, 2019 Nov 28, 2019

Copy link to clipboard

Copied

When you try to verify the domain - shared licenses - two messages appear.

Failed to verify ownership of the requested domain. Check the DNS settings for this domain and try again.

and

Unable to perform operation. Please try again soon.

It has been like that for several days.

I did the whole procedure according to the instructions - who has any idea what to do.

DNS record added.

 

TOPICS
Admin console , Enterprise , Troubleshooting

Views

2.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Nov 28, 2019 Nov 28, 2019

Sometimes, we've seen that the TXT record is incorrect and by mistake users include incorrect values. The double quotation marks are common culprits.

Add a TXT record with the value adobe-idp-site-verification=<token>, where token is the number provided in the Admin Console.

For example, If your token is ”asdfadgalfjsadr3232324sdfesf” then the TXT record would be: 

@ 3600 IN TXT "adobe-idp-site-verification=asdfadgalfjsadr3232324sdfesf"

https://helpx.adobe.com/enterprise/using/verify-domain-ownership.html

...

Votes

Translate

Translate
Adobe Employee ,
Nov 28, 2019 Nov 28, 2019

Copy link to clipboard

Copied

Sometimes, we've seen that the TXT record is incorrect and by mistake users include incorrect values. The double quotation marks are common culprits.

Add a TXT record with the value adobe-idp-site-verification=<token>, where token is the number provided in the Admin Console.

For example, If your token is ”asdfadgalfjsadr3232324sdfesf” then the TXT record would be: 

@ 3600 IN TXT "adobe-idp-site-verification=asdfadgalfjsadr3232324sdfesf"

https://helpx.adobe.com/enterprise/using/verify-domain-ownership.html

 

So on your TXT record, check for the following and try again:

  • TTL is 3600
  • value is "adobe-idp-site-verification=token-value-from-admin-console"

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 28, 2019 Nov 28, 2019

Copy link to clipboard

Copied

LATEST

You can also verify if your DNS TXT record is properly updated, using some free services, such as the one Google provides.

Enter your domain name in the free DNS record lookup tool provided by the following website:

https://toolbox.googleapps.com/apps/dig/
To query for TXT records only, precede you domain name with "txt:" like so:
txt: example.com

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines