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Problem verifying domain.

New Here ,
Nov 28, 2019

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When you try to verify the domain - shared licenses - two messages appear.

Failed to verify ownership of the requested domain. Check the DNS settings for this domain and try again.

and

Unable to perform operation. Please try again soon.

It has been like that for several days.

I did the whole procedure according to the instructions - who has any idea what to do.

DNS record added.

 

Sometimes, we've seen that the TXT record is incorrect and by mistake users include incorrect values. The double quotation marks are common culprits.

Add a TXT record with the value adobe-idp-site-verification=<token>, where token is the number provided in the Admin Console.

For example, If your token is ”asdfadgalfjsadr3232324sdfesf” then the TXT record would be: 

@ 3600 IN TXT "adobe-idp-site-verification=asdfadgalfjsadr3232324sdfesf"

https://helpx.adobe.com/enterprise/using/verify-domain-ownership.html

 

So on your TXT record, check for the following and try again:

  • TTL is 3600
  • value is "adobe-idp-site-verification=token-value-from-admin-console"

 

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Admin console, Enterprise, Troubleshooting

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Problem verifying domain.

New Here ,
Nov 28, 2019

Copy link to clipboard

Copied

When you try to verify the domain - shared licenses - two messages appear.

Failed to verify ownership of the requested domain. Check the DNS settings for this domain and try again.

and

Unable to perform operation. Please try again soon.

It has been like that for several days.

I did the whole procedure according to the instructions - who has any idea what to do.

DNS record added.

 

Sometimes, we've seen that the TXT record is incorrect and by mistake users include incorrect values. The double quotation marks are common culprits.

Add a TXT record with the value adobe-idp-site-verification=<token>, where token is the number provided in the Admin Console.

For example, If your token is ”asdfadgalfjsadr3232324sdfesf” then the TXT record would be: 

@ 3600 IN TXT "adobe-idp-site-verification=asdfadgalfjsadr3232324sdfesf"

https://helpx.adobe.com/enterprise/using/verify-domain-ownership.html

 

So on your TXT record, check for the following and try again:

  • TTL is 3600
  • value is "adobe-idp-site-verification=token-value-from-admin-console"

 

Topics

Admin console, Enterprise, Troubleshooting

Views

822

Likes

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Nov 28, 2019

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Sometimes, we've seen that the TXT record is incorrect and by mistake users include incorrect values. The double quotation marks are common culprits.

Add a TXT record with the value adobe-idp-site-verification=<token>, where token is the number provided in the Admin Console.

For example, If your token is ”asdfadgalfjsadr3232324sdfesf” then the TXT record would be: 

@ 3600 IN TXT "adobe-idp-site-verification=asdfadgalfjsadr3232324sdfesf"

https://helpx.adobe.com/enterprise/using/verify-domain-ownership.html

 

So on your TXT record, check for the following and try again:

  • TTL is 3600
  • value is "adobe-idp-site-verification=token-value-from-admin-console"

 

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Adobe Employee ,
Nov 28, 2019

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You can also verify if your DNS TXT record is properly updated, using some free services, such as the one Google provides.

Enter your domain name in the free DNS record lookup tool provided by the following website:

https://toolbox.googleapps.com/apps/dig/
To query for TXT records only, precede you domain name with "txt:" like so:
txt: example.com

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