Problem with sign out from cloud all apps (desktop app)

New Here ,
Mar 30, 2021 Mar 30, 2021

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Dear all

In our division we have adobe serials (vip codes) for creative all apps.

We installed it to a pc. After few months an employee signed out from cloud app and signed in with his credentials. The problem isthat his credentials is for trial mode. So we tried to sign out from the application, but every time its automatically sign in to his credentials. Is there any solution (before our last solution = format pc and reinstall everything) how to overcome it???

 

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Admin console, Enterprise, Licensing, Manage account

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correct answers 1 Correct Answer

Adobe Employee , Apr 01, 2021 Apr 01, 2021
Hello, You can delete the content from the following location which will allow you to remove the cached login details: > C:\Users\username\AppData\Local\Adobe\OOBE > Control Panel>> Credential Manager>> Windows Credentials>> Remove User info 1 & 2 Then you can re-serialize the applications using the valid serial number.

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Adobe Employee ,
Apr 01, 2021 Apr 01, 2021

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Hello,

You can delete the content from the following location which will allow you to remove the cached login details:

> C:\Users\username\AppData\Local\Adobe\OOBE

> Control Panel>> Credential Manager>> Windows Credentials>> Remove User info 1 & 2

 

Then you can re-serialize the applications using the valid serial number.

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