Problems with multi accounts Adobe

[mariomoroni]

On my account there are 2 plans plus a single premiere pro license but I can no longer use any software for 2 months.

I'm afraid that they will conflict with the same account mario@oknetwork.it

Now, where I try to open Premiere the system go in loop loop.

I would like to address the problem by deleting all accounts and sharing only with a $ 70 month account and using Adobe software again.

[alisterblack · Accepted solution]

Hi,

If you wish to cancel your Creative Cloud for Teams subscription you can do so by contacting us at Contact Customer Care

[mariomoroni]

yes but I do not solve the problem. I have to work with Premiere on this mac as soon as possible...

[alisterblack]

Hi Mario,

If there is a problem with using multiple Adobe ID's then you can try the following.

The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.

• Close the Creative Cloud application.
• Navigate to the OOBE folder.
  Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
  Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
• Delete the opm.db file.
• Launch Creative Cloud.

[mariomoroni]

[mariomoroni]

There is only this with db file.

[alisterblack]

In the Finder, hold down Alt and from the menu choose Go>Library