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Problems with multi accounts Adobe

New Here ,
Aug 06, 2018

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On my account there are 2 plans plus a single premiere pro license but I can no longer use any software for 2 months.

I'm afraid that they will conflict with the same account mario@oknetwork.it

Now, where I try to open Premiere the system go in loop loop.

I would like to address the problem by deleting all accounts and sharing only with a $ 70 month account and using Adobe software again.

Schermata 2018-08-06 alle 11.42.36.pngSchermata 2018-08-06 alle 11.42.53.png

Schermata 2018-08-06 alle 11.42.44.pngSchermata 2018-08-06 alle 11.42.53.png

Schermata 2018-08-06 alle 10.47.37.png

Schermata 2018-08-06 alle 10.47.25.png

Hi,

If you wish to cancel your Creative Cloud for Teams subscription you can do so by contacting us at Contact Customer Care

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Problems with multi accounts Adobe

New Here ,
Aug 06, 2018

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On my account there are 2 plans plus a single premiere pro license but I can no longer use any software for 2 months.

I'm afraid that they will conflict with the same account mario@oknetwork.it

Now, where I try to open Premiere the system go in loop loop.

I would like to address the problem by deleting all accounts and sharing only with a $ 70 month account and using Adobe software again.

Schermata 2018-08-06 alle 11.42.36.pngSchermata 2018-08-06 alle 11.42.53.png

Schermata 2018-08-06 alle 11.42.44.pngSchermata 2018-08-06 alle 11.42.53.png

Schermata 2018-08-06 alle 10.47.37.png

Schermata 2018-08-06 alle 10.47.25.png

Hi,

If you wish to cancel your Creative Cloud for Teams subscription you can do so by contacting us at Contact Customer Care

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Adobe Employee ,
Aug 06, 2018

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Hi,

If you wish to cancel your Creative Cloud for Teams subscription you can do so by contacting us at Contact Customer Care

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New Here ,
Aug 21, 2018

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yes but I do not solve the problem. I have to work with Premiere on this mac as soon as possible...

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Adobe Employee ,
Aug 22, 2018

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Hi Mario,

If there is a problem with using multiple Adobe ID's then you can try the following.

The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.

    • Close the Creative Cloud application.
    • Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    • Delete the opm.db file.
    • Launch Creative Cloud.

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New Here ,
Aug 22, 2018

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Schermata 2018-08-22 alle 13.40.32.png

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New Here ,
Aug 22, 2018

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There is only this with db file.

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Adobe Employee ,
Aug 22, 2018

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In the Finder, hold down Alt and from the menu choose Go>Library

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