purchase of licence can not be found.

[dannyb65723874]

I have purchased a licence for a month to Illustrator and photoshop. the creative cloud of Photoshop says I need to purchase the program to use it, and my purchase history can not find any purchase, even though Illustrator does work. What to do?

[Sheena Kaul]

Hi,

Please refer to the help documents below:

Creative Cloud applications revert to trial mode after an update to CC 2015

Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite appli...

Regards,

Sheena