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Re: Adobe Installer Has Stopped Working

New Here ,
Aug 09, 2018

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Having the same issues for months now. Running Windows 7 & CC. All started after last CC update. I tried the Adobe Clear Tool & all the tips... nothing has worked and I'm wasting a ton of time and paying for apps I can't use. Frustrating as we are a large Adobe Corp Account. 

Excellent, Stevenb52122496!  Please continue to work with your I.T. department.  Since you do not have a membership associated with the e-mail address you are using to post to this public discussion forum, then it is also likely you do not have access to the administrative console to create new installation packages for local deployment.

Please feel free to reference Adobe Enterprise Learn & Support with your I.T. department.  They can also schedule a session with one of our Creative Cloud for Enterprise experts to resolve the issue directly if needed.

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Re: Adobe Installer Has Stopped Working

New Here ,
Aug 09, 2018

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Having the same issues for months now. Running Windows 7 & CC. All started after last CC update. I tried the Adobe Clear Tool & all the tips... nothing has worked and I'm wasting a ton of time and paying for apps I can't use. Frustrating as we are a large Adobe Corp Account. 

Excellent, Stevenb52122496!  Please continue to work with your I.T. department.  Since you do not have a membership associated with the e-mail address you are using to post to this public discussion forum, then it is also likely you do not have access to the administrative console to create new installation packages for local deployment.

Please feel free to reference Adobe Enterprise Learn & Support with your I.T. department.  They can also schedule a session with one of our Creative Cloud for Enterprise experts to resolve the issue directly if needed.

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Adobe Community Professional ,
Aug 09, 2018

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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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New Here ,
Aug 09, 2018

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Tried all the steps.. spent hours trying… still getting the failure… ☹

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Adobe Employee ,
Aug 09, 2018

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Stevenb52122496, sorry you are facing errors attempting to utilize Creative Cloud software.  I reviewed the e-mail address you used to post to this public forum discussion but I do not see a membership associated with the account.

You mentioned in your previous message that this computer belongs to a large organization paying for the applications.  What type of a Creative Cloud membership does your organization have? 

Do you personally manage the computers and network for your organization, Stevenb52122496?  If not, have you contacted the department within your organization which does to let them know the current errors you are facing on this computer?

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New Here ,
Aug 09, 2018

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Corporate account: Hyundai Capital America

Yes, I have contacted our corporate IT.

<Removed by Moderator>

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Adobe Community Professional ,
Aug 09, 2018

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Adobe Employee ,
Aug 09, 2018

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Excellent, Stevenb52122496!  Please continue to work with your I.T. department.  Since you do not have a membership associated with the e-mail address you are using to post to this public discussion forum, then it is also likely you do not have access to the administrative console to create new installation packages for local deployment.

Please feel free to reference Adobe Enterprise Learn & Support with your I.T. department.  They can also schedule a session with one of our Creative Cloud for Enterprise experts to resolve the issue directly if needed.

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