Re: Can't verify subscription status

New Here ,
Mar 08, 2021 Mar 08, 2021

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Very bad business plan. Inconsissten behavior among clients, too many day cannot connect. Troubleshooting steps do not solve the problem. Its not important to Adobe to fix this issue. This is the decline of powerful company, lack of caring and responsiveness to their customers. Ok, we get the message Adobe, look for alturnatives.

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correct answers 1 Correct Answer

Adobe Employee , Mar 09, 2021 Mar 09, 2021
Hello, We apologize for the inconvenience caused to you. This error generally occurs when the application is not able to connect with the Adobe server to verify the subscription status and it could be the network or permission or environment-related issue. Check if you are using a proxy that might be blocking Adobe network endpoints. The user can try signing out/in and use the latest version of the application. Kindly confirm if the error is coming for any individual app like Acrobat or for all ...

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Adobe Employee ,
Mar 09, 2021 Mar 09, 2021

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Hello,

We apologize for the inconvenience caused to you.

This error generally occurs when the application is not able to connect with the Adobe server to verify the subscription status and it could be the network or permission or environment-related issue. Check if you are using a proxy that might be blocking Adobe network endpoints. The user can try signing out/in and use the latest version of the application.

Kindly confirm if the error is coming for any individual app like Acrobat or for all the creative cloud applications. Also, share the troubleshooting steps you tried to fix the issue. 

 

You can try the steps mentioned in this forum which might help you in rectifying the issue: https://community.adobe.com/t5/after-effects/we-can-t-verify-your-subscription-status/m-p/10930744

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