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Re: Creative Cloud files all deleted suddenly

New Here ,
Aug 04, 2020

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I have a similar experience!

We're two designers with two accounts (separate emails) with a shared folder on Creative Cloud (clients' and agency's).

We were both working on our missions and SUDDENLY Creative Cloud decided to send EVERYTHING to the bin (local bin).

 

I received a message from a software that I installed to free memory notifying me and asking me if I wanted to empty my bin, so I clicked yes.

 

I would have lost all my files if it wasn't for the fact that I had an old back up (I might be a millennial but I do not trust Adobe's Cloud functionalities), and that I could stop the file syncing.

So now, I'm so afraid of this happening again that I feel tempted to work on local (but I shouldn't because I'm on a collaborating environment).

Files are not deleted from the cloud, unless you explicitly delete them. You can go to https://assets.adobe.com/deleted and then restore the files that you need. (Or delete them permanently)

 

The "Move to Bin" action on your local drive seem like an accident. But in  most cases we investigated, it was trigerred by an action taken by one of the folks on the collaboration. In the case of shared folders, any one user deleting an asset, will have that action synced to all users, and the asset will move to the Deleted folder. You may get some of the answers on this article: https://helpx.adobe.com/creative-cloud/help/collaboration-faq.html

 

 

 

 

 

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Re: Creative Cloud files all deleted suddenly

New Here ,
Aug 04, 2020

Copy link to clipboard

Copied

I have a similar experience!

We're two designers with two accounts (separate emails) with a shared folder on Creative Cloud (clients' and agency's).

We were both working on our missions and SUDDENLY Creative Cloud decided to send EVERYTHING to the bin (local bin).

 

I received a message from a software that I installed to free memory notifying me and asking me if I wanted to empty my bin, so I clicked yes.

 

I would have lost all my files if it wasn't for the fact that I had an old back up (I might be a millennial but I do not trust Adobe's Cloud functionalities), and that I could stop the file syncing.

So now, I'm so afraid of this happening again that I feel tempted to work on local (but I shouldn't because I'm on a collaborating environment).

Files are not deleted from the cloud, unless you explicitly delete them. You can go to https://assets.adobe.com/deleted and then restore the files that you need. (Or delete them permanently)

 

The "Move to Bin" action on your local drive seem like an accident. But in  most cases we investigated, it was trigerred by an action taken by one of the folks on the collaboration. In the case of shared folders, any one user deleting an asset, will have that action synced to all users, and the asset will move to the Deleted folder. You may get some of the answers on this article: https://helpx.adobe.com/creative-cloud/help/collaboration-faq.html

 

 

 

 

 

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Aug 04, 2020 0
Adobe Employee ,
Aug 05, 2020

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Files are not deleted from the cloud, unless you explicitly delete them. You can go to https://assets.adobe.com/deleted and then restore the files that you need. (Or delete them permanently)

 

The "Move to Bin" action on your local drive seem like an accident. But in  most cases we investigated, it was trigerred by an action taken by one of the folks on the collaboration. In the case of shared folders, any one user deleting an asset, will have that action synced to all users, and the asset will move to the Deleted folder. You may get some of the answers on this article: https://helpx.adobe.com/creative-cloud/help/collaboration-faq.html

 

 

 

 

 

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