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Re: CS6 will not install “The Adobe Support Advisor has been discontinued” error

Community Beginner ,
Oct 24, 2016

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Hi Bani Verma,

​I am crazy about to find solution to my problem.

​I have installed CS5.5 Design Premium on Windows 7.

​Now while still installed CS5.5 I want to install Adobe CS6 Master Collection.

​But instalation of CS6 fails with message "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem".

​When I go to download Adobe Support Advisor there is this message: The Adobe Support Advisor has been discontinued. Visit Adobe Support section.

​On the Adobe Support section I was sent to Forums.

On the forums is not solution for my problem.

​I need to comm with some people, not with web pages without any solution.

​Please help me!

​Peter Juriga

(Branched in to a new discussion)

Hi PeterJuriga,

I understand your concern, i have checked the serial number you have shared with me in the personal message and it is Adobe CS 6 volume license product key, i am moving this thread to Deployment for Creative Cloud for Team, Enterprise, & CS​, people here will be able to help you better.

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Re: CS6 will not install “The Adobe Support Advisor has been discontinued” error

Community Beginner ,
Oct 24, 2016

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Hi Bani Verma,

​I am crazy about to find solution to my problem.

​I have installed CS5.5 Design Premium on Windows 7.

​Now while still installed CS5.5 I want to install Adobe CS6 Master Collection.

​But instalation of CS6 fails with message "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem".

​When I go to download Adobe Support Advisor there is this message: The Adobe Support Advisor has been discontinued. Visit Adobe Support section.

​On the Adobe Support section I was sent to Forums.

On the forums is not solution for my problem.

​I need to comm with some people, not with web pages without any solution.

​Please help me!

​Peter Juriga

(Branched in to a new discussion)

Hi PeterJuriga,

I understand your concern, i have checked the serial number you have shared with me in the personal message and it is Adobe CS 6 volume license product key, i am moving this thread to Deployment for Creative Cloud for Team, Enterprise, & CS​, people here will be able to help you better.

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Adobe Employee ,
Oct 24, 2016

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Hi PeterJuriga,

I understand your concern, i have checked the serial number you have shared with me in the personal message and it is Adobe CS 6 volume license product key, i am moving this thread to Deployment for Creative Cloud for Team, Enterprise, & CS​, people here will be able to help you better.

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Community Beginner ,
Oct 24, 2016

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Thanks Bani,

I will wait for solution.

It looks like that previous version (CS 5.5) when instaled on computer causes trouble with installing newer CS6.

I have a few years old not actualised and almost clean intallation of Windows 7 in separate partition of disc of the same PC. It is without any Adobe applications. When I tryed to instal CS6 there, it worked!

So it looks like, from clean system it works. But I cannot completely erase Win 7, install everything from scratch and spend with it a week of installation of all my graphic software and environment.

There must be way how to have old CS 5.5 installed on PC for safety work till new CS6 will be completely ready.

Again thanks for help.

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Adobe Employee ,
Oct 25, 2016

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You can clean up old installations of Adobe software using the Creative Cloud Cleaner Tool.

Use the Creative Cloud Cleaner Tool to solve installation problems

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Community Beginner ,
Oct 25, 2016

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Thanks STAFF.

I used it already yesterday. I forgot to Run "Creative Cloud Cleaner Tool" as Administrator, so after that I had to completely manualy delete remaining files in

c:\Program Files\Adobe\

c:\Program Files (x86)\Adobe\

C:\\Users\\[USER]\\AppData\\Local\\Adobe\

c:\Users\[USER]\AppData\Local\Adobe\

c:\Program Files\Common Files\Adobe\

c:\Program Files (x86)\Common Files\Adobe\

Then instalation program of CS6 could work.

Now I have succesfully instaled CS6 (I can no more use CS55 which is not completely safe, but I stay alive I think :-).

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Community Beginner ,
Dec 10, 2016

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There is a resolution - it appears that the regular Photoshop CS6 installer is known to be incompatible with macOS Sierra (10.12) and possibly one or two previous versions of the OS. In fact, it looks like many, if not all, of the CS series app installers may be incompatible. There is an Adobe support page that describes the work-around - you can find it if you ask the right question (e.g., "Can't install Ps CS6 in MacOS Sierra"). 

Adobe Wrote:Installing Creative Suite on macOS 10.12 (Sierra)

Briefly, you download and install a trial version of any Creative Cloud application. Then mount an image of the installer disk of your CS application (Photoshop CS6, in my case). You right-click the package within the .dmg file to view the contents of the package. Then you are directed to navigate to the Unix-level installer and launch from there. The installer asks for either your CC credentials or your license code, and, since I did not want to tie myself into a CC subscription, I gave it my CS license code. It all worked to install Photoshop version 13 (which *is* CS6). You then update the app via the Creative Cloud manager in your menu bar (the gear icon at the top right of the pop-up CC window). I'm not sure what will happen when my trial version of my CC application expires, but I'll cross that bridge in a few days. Meanwhile I have what seems to be a solution.

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