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Re: How can deactivate the apps from unused computer?

New Here ,
Feb 08, 2017

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I am not able to deactivate devices either.  I am the secondary Administrator but shouldn't I still be able to deactivate my own devices?

2017-02-08_13-17-49.jpg

Sign in and sign out to activate or deactivate Creative Cloud apps

If you don't have access to the previous computer on which you installed Creative Cloud—whether it was lost, was stolen, crashed, or locked—you can deactivate the apps from your accounts page on adobe.com.

Sign in to the Adobe accounts page with your Adobe ID. Under Plans & Products, click Manage plan. Under Activated devices, click the x next to your previous device.

For more detailed instructions, see Deactivate a device.

If you need help, have your Adobe ID ready, and then contact us.

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Re: How can deactivate the apps from unused computer?

New Here ,
Feb 08, 2017

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I am not able to deactivate devices either.  I am the secondary Administrator but shouldn't I still be able to deactivate my own devices?

2017-02-08_13-17-49.jpg

Sign in and sign out to activate or deactivate Creative Cloud apps

If you don't have access to the previous computer on which you installed Creative Cloud—whether it was lost, was stolen, crashed, or locked—you can deactivate the apps from your accounts page on adobe.com.

Sign in to the Adobe accounts page with your Adobe ID. Under Plans & Products, click Manage plan. Under Activated devices, click the x next to your previous device.

For more detailed instructions, see Deactivate a device.

If you need help, have your Adobe ID ready, and then contact us.

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Adobe Community Professional ,
Feb 08, 2017

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don't know that answer.

[branched and moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS]

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Adobe Employee ,
Feb 09, 2017

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Sign in and sign out to activate or deactivate Creative Cloud apps

If you don't have access to the previous computer on which you installed Creative Cloud—whether it was lost, was stolen, crashed, or locked—you can deactivate the apps from your accounts page on adobe.com.

Sign in to the Adobe accounts page with your Adobe ID. Under Plans & Products, click Manage plan. Under Activated devices, click the x next to your previous device.

For more detailed instructions, see Deactivate a device.

If you need help, have your Adobe ID ready, and then contact us.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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