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Re-installing Acrobat V11 on Windows 10 computer

New Here ,
Jan 26, 2017

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We have upgraded a user to a new computer.  On the user's legacy computer, we had installed Adobe Acrobat V11.0.   We are now trying to install Adobe Acrobat V11.0 on the users new computer.   We downloaded the SW from the Adobe CLP site and also retrieved the serial number for the software from that site.  When we get to the point in the installation where we can either select Trial License or I have a Serial Number, we enter the SN and the software informs us that the SN is invalid.   I have tried this via a cut and paste and via typing the serial number in.    Same results both ways.

Any help would be appreciated.

THanks

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Re-installing Acrobat V11 on Windows 10 computer

New Here ,
Jan 26, 2017

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We have upgraded a user to a new computer.  On the user's legacy computer, we had installed Adobe Acrobat V11.0.   We are now trying to install Adobe Acrobat V11.0 on the users new computer.   We downloaded the SW from the Adobe CLP site and also retrieved the serial number for the software from that site.  When we get to the point in the installation where we can either select Trial License or I have a Serial Number, we enter the SN and the software informs us that the SN is invalid.   I have tried this via a cut and paste and via typing the serial number in.    Same results both ways.

Any help would be appreciated.

THanks

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Acrobat

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107

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Adobe Community Professional ,
Jan 26, 2017

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New Here ,
Jan 26, 2017

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OK,

No changes other than waiting about 4 hours.   Did not restart the computer.   Just tried the install from the installer app in the folder in the users\xxx\acrobat11 folder on the hard drive and it worked.   Same SN as I was using before.    Cut and pasted this time.

I will close this questions

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