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Re: Trying to remove unused license from our team account

New Here ,
Dec 08, 2019

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I am disgusted with ADOBE I started a chat and was transfered to another "cancellation" team. I rang the 1800 number only ot be told the service was not available at this time. I rang an alternative number on the web, followed the prompts and was told they were very busy and to leave a message and they will call back (I am in Australia, the call centre is in the US, are they gooing to call me at 3am!!). I always thought ADOBE was a professional organisation, but that is no longer the case. I just wish to reduce my licences. But this experience has convinced me to cancel the entire subscription. If I have no luck getting through I will notfy my bank to disable all direct debits from this organisation.

Hi Gerard,

 

I am sorry that you had an unpleasant experience.

Please see if you are able to cancel the subscription by following the steps mentioned here https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Please read about refund policies before cancelling https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

 

Best regards

 

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Manage account, Teams

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Re: Trying to remove unused license from our team account

New Here ,
Dec 08, 2019

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I am disgusted with ADOBE I started a chat and was transfered to another "cancellation" team. I rang the 1800 number only ot be told the service was not available at this time. I rang an alternative number on the web, followed the prompts and was told they were very busy and to leave a message and they will call back (I am in Australia, the call centre is in the US, are they gooing to call me at 3am!!). I always thought ADOBE was a professional organisation, but that is no longer the case. I just wish to reduce my licences. But this experience has convinced me to cancel the entire subscription. If I have no luck getting through I will notfy my bank to disable all direct debits from this organisation.

Hi Gerard,

 

I am sorry that you had an unpleasant experience.

Please see if you are able to cancel the subscription by following the steps mentioned here https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Please read about refund policies before cancelling https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

 

Best regards

 

Topics

Manage account, Teams

Views

160

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Dec 10, 2019

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Hi Gerard,

 

I am sorry that you had an unpleasant experience.

Please see if you are able to cancel the subscription by following the steps mentioned here https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Please read about refund policies before cancelling https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

 

Best regards

 

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