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Reader DC Appv Package crash.

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Mar 20, 2019

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Hello,

I'm trying to sequence Acrobat Reader DC with AppV 5.1
I followed the deploiment guide : https://www.adobe.com/devnet-docs/acrobatetk/tools/VirtualizationGuide/appvreaderDC.html

Everything seems to works well, I put my package on my app-v server, publish it in global mode and when I try to open the app : it keeps crashing.

I found some tips on technet forum asking to disable arm service (https://social.technet.microsoft.com/Forums/windows/en-US/f4358ecb-72ad-4cfa-9498-8d7009db3d7b/error...) but I got the same issue.

After checking the Event log I don't understand how to fix the issue (error log at the end of the post)

Anyone got some idea ?

Thanks,
Nicolas.

Error log :

Version=1

EventType=APPCRASH

EventTime=131975520859165403

ReportType=2

Consent=1

UploadTime=131975520861352968

ReportIdentifier=b56b6252-4afc-11e9-928d-0050568c2d89

IntegratorReportIdentifier=bfedc071-f6bc-4f64-bfcc-2b21ee92db5b

WOW64=1

NsAppName=AcroRd32.exe

AppSessionGuid=00002ae4-0005-0018-5cab-da7309dfd401

TargetAppId=W:00068e46c84841e6755c3d57a78825e61c4000000904!0000b36e4ee6b7c9db78e73bf58d8e69680f8f840a32!AcroRd32.exe

TargetAppVer=2019//02//18:18:08:30!26cbda!AcroRd32.exe

BootId=4294967295

Response.BucketId=9f7a8629342749686e74359c6825b7e3

Response.BucketTable=1

Response.LegacyBucketId=2194437864314746851

Response.type=4

Sig[0].Name=Nom de l’application

Sig[0].Value=AcroRd32.exe

Sig[1].Name=Version de l’application

Sig[1].Value=19.10.20098.54430

Sig[2].Name=Horodatage de l’application

Sig[2].Value=5c6af49e

Sig[3].Name=Nom du module par défaut

Sig[3].Value=AcroRd32.dll

Sig[4].Name=Version du module par défaut

Sig[4].Value=19.10.20098.54430

Sig[5].Name=Horodateur du module par défaut

Sig[5].Value=5c6af491

Sig[6].Name=Code de l’exception

Sig[6].Value=c0000005

Sig[7].Name=Décalage de l’exception

Sig[7].Value=009a3528

DynamicSig[1].Name=Version du système

DynamicSig[1].Value=10.0.14393.2.0.0.144.8

DynamicSig[2].Name=Identificateur de paramètres régionaux

DynamicSig[2].Value=1036

DynamicSig[22].Name=Information supplémentaire n° 1

DynamicSig[22].Value=2beb

DynamicSig[23].Name=Information supplémentaire n° 2

DynamicSig[23].Value=2beba6fb4680d73a8c78ca7c24ccdb46

DynamicSig[24].Name=Information supplémentaire n° 3

DynamicSig[24].Value=f034

DynamicSig[25].Name=Information supplémentaire n° 4

DynamicSig[25].Value=f0349379e65322dd473650aa319e31f2

UI[2]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-460D-86FF-B00D70BF2FBC\Root\Reader\AcroRd32.exe

UI[3]=Adobe Acrobat Reader DC a cessé de fonctionner

UI[4]=Windows peut rechercher une solution au problème en ligne.

UI[5]=Rechercher une solution en ligne et fermer le programme

UI[6]=Rechercher ultérieurement une solution en ligne et fermer le programme

UI[7]=Fermer le programme

LoadedModule[0]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-460D-86FF-B00D70BF2FBC\Root\Reader\AcroRd32.exe

LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL

LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll

LoadedModule[4]=C:\Windows\system32\apphelp.dll

LoadedModule[5]=C:\Windows\AppPatch\AcGenral.DLL

LoadedModule[6]=C:\Windows\System32\msvcrt.dll

LoadedModule[7]=C:\Windows\System32\sechost.dll

LoadedModule[8]=C:\Windows\System32\RPCRT4.dll

LoadedModule[9]=C:\Windows\System32\SspiCli.dll

LoadedModule[10]=C:\Windows\System32\CRYPTBASE.dll

LoadedModule[11]=C:\Windows\System32\bcryptPrimitives.dll

LoadedModule[12]=C:\Windows\System32\SHLWAPI.dll

LoadedModule[13]=C:\Windows\System32\combase.dll

LoadedModule[14]=C:\Windows\System32\ucrtbase.dll

LoadedModule[15]=C:\Windows\System32\GDI32.dll

LoadedModule[16]=C:\Windows\System32\gdi32full.dll

LoadedModule[17]=C:\Windows\System32\USER32.dll

LoadedModule[18]=C:\Windows\System32\win32u.dll

LoadedModule[19]=C:\Windows\System32\ole32.dll

LoadedModule[20]=C:\Windows\System32\OLEAUT32.dll

LoadedModule[21]=C:\Windows\System32\msvcp_win.dll

LoadedModule[22]=C:\Windows\System32\SHELL32.dll

LoadedModule[23]=C:\Windows\System32\cfgmgr32.dll

LoadedModule[24]=C:\Windows\System32\windows.storage.dll

LoadedModule[25]=C:\Windows\System32\powrprof.dll

LoadedModule[26]=C:\Windows\System32\advapi32.dll

LoadedModule[27]=C:\Windows\System32\kernel.appcore.dll

LoadedModule[28]=C:\Windows\System32\shcore.dll

LoadedModule[29]=C:\Windows\System32\profapi.dll

LoadedModule[30]=C:\Windows\SYSTEM32\UxTheme.dll

LoadedModule[31]=C:\Windows\SYSTEM32\WINMM.dll

LoadedModule[32]=C:\Windows\SYSTEM32\samcli.dll

LoadedModule[33]=C:\Windows\SYSTEM32\MSACM32.dll

LoadedModule[34]=C:\Windows\SYSTEM32\VERSION.dll

LoadedModule[35]=C:\Windows\SYSTEM32\USERENV.dll

LoadedModule[36]=C:\Windows\SYSTEM32\dwmapi.dll

LoadedModule[37]=C:\Windows\SYSTEM32\urlmon.dll

LoadedModule[38]=C:\Windows\SYSTEM32\WINSPOOL.DRV

LoadedModule[39]=C:\Windows\SYSTEM32\MPR.dll

LoadedModule[40]=C:\Windows\SYSTEM32\WINMMBASE.dll

LoadedModule[41]=C:\Windows\SYSTEM32\iertutil.dll

LoadedModule[42]=C:\Windows\SYSTEM32\bcrypt.dll

LoadedModule[43]=C:\Windows\System32\IMM32.DLL

LoadedModule[44]=C:\Windows\System32\AppVEntSubsystems32.dll

LoadedModule[45]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.2608_none_c588035597c33094\Comctl32.dll

LoadedModule[46]=C:\Windows\System32\MSCTF.dll

LoadedModule[47]=C:\Windows\SYSTEM32\PROPSYS.dll

LoadedModule[48]=C:\Windows\System32\clbcatq.dll

LoadedModule[49]=C:\Windows\SYSTEM32\ntmarta.dll

LoadedModule[50]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-460D-86FF-B00D70BF2FBC\Root\Reader\AcroRd32.dll

LoadedModule[51]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-460D-86FF-B00D70BF2FBC\Root\Reader\AGM.dll

LoadedModule[52]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-460D-86FF-B00D70BF2FBC\Root\Reader\BIB.dll

LoadedModule[53]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-460D-86FF-B00D70BF2FBC\Root\Reader\CoolType.dll

LoadedModule[54]=C:\Windows\SYSTEM32\MSVCP140.dll

LoadedModule[55]=C:\Windows\SYSTEM32\VCRUNTIME140.dll

LoadedModule[56]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-460D-86FF-B00D70BF2FBC\Root\Reader\ACE.dll

LoadedModule[57]=C:\Windows\SYSTEM32\SensApi.dll

LoadedModule[58]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-460D-86FF-B00D70BF2FBC\Root\Reader\AXE8SharedExpat.dll

LoadedModule[59]=C:\Windows\SYSTEM32\mscms.dll

LoadedModule[60]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-460D-86FF-B00D70BF2FBC\Root\Reader\sqlite.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

FriendlyEventName=Fonctionnement arrêté

ConsentKey=APPCRASH

AppName=Adobe Acrobat Reader DC

AppPath=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-460D-86FF-B00D70BF2FBC\Root\Reader\AcroRd32.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=36A0EDEE5D4CA6A4211653C646B813F8

MetadataHash=-668657378

Topics

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Views

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Reader DC Appv Package crash.

New Here ,
Mar 20, 2019

Copy link to clipboard

Copied

Hello,

I'm trying to sequence Acrobat Reader DC with AppV 5.1
I followed the deploiment guide : https://www.adobe.com/devnet-docs/acrobatetk/tools/VirtualizationGuide/appvreaderDC.html

Everything seems to works well, I put my package on my app-v server, publish it in global mode and when I try to open the app : it keeps crashing.

I found some tips on technet forum asking to disable arm service (https://social.technet.microsoft.com/Forums/windows/en-US/f4358ecb-72ad-4cfa-9498-8d7009db3d7b/error...) but I got the same issue.

After checking the Event log I don't understand how to fix the issue (error log at the end of the post)

Anyone got some idea ?

Thanks,
Nicolas.

Error log :

Version=1

EventType=APPCRASH

EventTime=131975520859165403

ReportType=2

Consent=1

UploadTime=131975520861352968

ReportIdentifier=b56b6252-4afc-11e9-928d-0050568c2d89

IntegratorReportIdentifier=bfedc071-f6bc-4f64-bfcc-2b21ee92db5b

WOW64=1

NsAppName=AcroRd32.exe

AppSessionGuid=00002ae4-0005-0018-5cab-da7309dfd401

TargetAppId=W:00068e46c84841e6755c3d57a78825e61c4000000904!0000b36e4ee6b7c9db78e73bf58d8e69680f8f840a32!AcroRd32.exe

TargetAppVer=2019//02//18:18:08:30!26cbda!AcroRd32.exe

BootId=4294967295

Response.BucketId=9f7a8629342749686e74359c6825b7e3

Response.BucketTable=1

Response.LegacyBucketId=2194437864314746851

Response.type=4

Sig[0].Name=Nom de l’application

Sig[0].Value=AcroRd32.exe

Sig[1].Name=Version de l’application

Sig[1].Value=19.10.20098.54430

Sig[2].Name=Horodatage de l’application

Sig[2].Value=5c6af49e

Sig[3].Name=Nom du module par défaut

Sig[3].Value=AcroRd32.dll

Sig[4].Name=Version du module par défaut

Sig[4].Value=19.10.20098.54430

Sig[5].Name=Horodateur du module par défaut

Sig[5].Value=5c6af491

Sig[6].Name=Code de l’exception

Sig[6].Value=c0000005

Sig[7].Name=Décalage de l’exception

Sig[7].Value=009a3528

DynamicSig[1].Name=Version du système

DynamicSig[1].Value=10.0.14393.2.0.0.144.8

DynamicSig[2].Name=Identificateur de paramètres régionaux

DynamicSig[2].Value=1036

DynamicSig[22].Name=Information supplémentaire n° 1

DynamicSig[22].Value=2beb

DynamicSig[23].Name=Information supplémentaire n° 2

DynamicSig[23].Value=2beba6fb4680d73a8c78ca7c24ccdb46

DynamicSig[24].Name=Information supplémentaire n° 3

DynamicSig[24].Value=f034

DynamicSig[25].Name=Information supplémentaire n° 4

DynamicSig[25].Value=f0349379e65322dd473650aa319e31f2

UI[2]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-460D-86FF-B00D70BF2FBC\Root\Reader\AcroRd32.exe

UI[3]=Adobe Acrobat Reader DC a cessé de fonctionner

UI[4]=Windows peut rechercher une solution au problème en ligne.

UI[5]=Rechercher une solution en ligne et fermer le programme

UI[6]=Rechercher ultérieurement une solution en ligne et fermer le programme

UI[7]=Fermer le programme

LoadedModule[0]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-460D-86FF-B00D70BF2FBC\Root\Reader\AcroRd32.exe

LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL

LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll

LoadedModule[4]=C:\Windows\system32\apphelp.dll

LoadedModule[5]=C:\Windows\AppPatch\AcGenral.DLL

LoadedModule[6]=C:\Windows\System32\msvcrt.dll

LoadedModule[7]=C:\Windows\System32\sechost.dll

LoadedModule[8]=C:\Windows\System32\RPCRT4.dll

LoadedModule[9]=C:\Windows\System32\SspiCli.dll

LoadedModule[10]=C:\Windows\System32\CRYPTBASE.dll

LoadedModule[11]=C:\Windows\System32\bcryptPrimitives.dll

LoadedModule[12]=C:\Windows\System32\SHLWAPI.dll

LoadedModule[13]=C:\Windows\System32\combase.dll

LoadedModule[14]=C:\Windows\System32\ucrtbase.dll

LoadedModule[15]=C:\Windows\System32\GDI32.dll

LoadedModule[16]=C:\Windows\System32\gdi32full.dll

LoadedModule[17]=C:\Windows\System32\USER32.dll

LoadedModule[18]=C:\Windows\System32\win32u.dll

LoadedModule[19]=C:\Windows\System32\ole32.dll

LoadedModule[20]=C:\Windows\System32\OLEAUT32.dll

LoadedModule[21]=C:\Windows\System32\msvcp_win.dll

LoadedModule[22]=C:\Windows\System32\SHELL32.dll

LoadedModule[23]=C:\Windows\System32\cfgmgr32.dll

LoadedModule[24]=C:\Windows\System32\windows.storage.dll

LoadedModule[25]=C:\Windows\System32\powrprof.dll

LoadedModule[26]=C:\Windows\System32\advapi32.dll

LoadedModule[27]=C:\Windows\System32\kernel.appcore.dll

LoadedModule[28]=C:\Windows\System32\shcore.dll

LoadedModule[29]=C:\Windows\System32\profapi.dll

LoadedModule[30]=C:\Windows\SYSTEM32\UxTheme.dll

LoadedModule[31]=C:\Windows\SYSTEM32\WINMM.dll

LoadedModule[32]=C:\Windows\SYSTEM32\samcli.dll

LoadedModule[33]=C:\Windows\SYSTEM32\MSACM32.dll

LoadedModule[34]=C:\Windows\SYSTEM32\VERSION.dll

LoadedModule[35]=C:\Windows\SYSTEM32\USERENV.dll

LoadedModule[36]=C:\Windows\SYSTEM32\dwmapi.dll

LoadedModule[37]=C:\Windows\SYSTEM32\urlmon.dll

LoadedModule[38]=C:\Windows\SYSTEM32\WINSPOOL.DRV

LoadedModule[39]=C:\Windows\SYSTEM32\MPR.dll

LoadedModule[40]=C:\Windows\SYSTEM32\WINMMBASE.dll

LoadedModule[41]=C:\Windows\SYSTEM32\iertutil.dll

LoadedModule[42]=C:\Windows\SYSTEM32\bcrypt.dll

LoadedModule[43]=C:\Windows\System32\IMM32.DLL

LoadedModule[44]=C:\Windows\System32\AppVEntSubsystems32.dll

LoadedModule[45]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.2608_none_c588035597c33094\Comctl32.dll

LoadedModule[46]=C:\Windows\System32\MSCTF.dll

LoadedModule[47]=C:\Windows\SYSTEM32\PROPSYS.dll

LoadedModule[48]=C:\Windows\System32\clbcatq.dll

LoadedModule[49]=C:\Windows\SYSTEM32\ntmarta.dll

LoadedModule[50]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-460D-86FF-B00D70BF2FBC\Root\Reader\AcroRd32.dll

LoadedModule[51]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-460D-86FF-B00D70BF2FBC\Root\Reader\AGM.dll

LoadedModule[52]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-460D-86FF-B00D70BF2FBC\Root\Reader\BIB.dll

LoadedModule[53]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-460D-86FF-B00D70BF2FBC\Root\Reader\CoolType.dll

LoadedModule[54]=C:\Windows\SYSTEM32\MSVCP140.dll

LoadedModule[55]=C:\Windows\SYSTEM32\VCRUNTIME140.dll

LoadedModule[56]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-460D-86FF-B00D70BF2FBC\Root\Reader\ACE.dll

LoadedModule[57]=C:\Windows\SYSTEM32\SensApi.dll

LoadedModule[58]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-460D-86FF-B00D70BF2FBC\Root\Reader\AXE8SharedExpat.dll

LoadedModule[59]=C:\Windows\SYSTEM32\mscms.dll

LoadedModule[60]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-460D-86FF-B00D70BF2FBC\Root\Reader\sqlite.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

FriendlyEventName=Fonctionnement arrêté

ConsentKey=APPCRASH

AppName=Adobe Acrobat Reader DC

AppPath=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-460D-86FF-B00D70BF2FBC\Root\Reader\AcroRd32.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=36A0EDEE5D4CA6A4211653C646B813F8

MetadataHash=-668657378

Topics

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Views

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Mar 20, 2019 0
carunico LATEST
New Here ,
May 24, 2019

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Hello,

I finally managed to solve my virtualisation issue :

simple with the following reg key -> [HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\10.0\Privileged] "bProtectedMode"=(0 = off; 1 = on)

Setting the key to 0 will solve the issue (you can also go in "Edit” > “Preferences“, “Security (Enhanced)” on the left panel and Uncheck the “Enable Protected Mode at startup” box).

I found the help juste here -> https://helpcenter.itopia.com/manage/there-was-an-error-opening-this-document-access-denied-acrobat-...

Hope it will help !

Nicolas.

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