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Reader DC not set as default after using customization wizard and SCCM. Windows 10 Entx64

Explorer ,
Nov 03, 2015

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Hi there,

we use SCCM to deploy software and configured Reader DC similarly to how we used previous version of reader.

Part of this process is make reader the default pdf handler

When deployed as part of a task sequence, Reader is not the default for any user. (Edge remains the default)

When deployed as an application and installed by 1 user, reader becomes the default for that user, but no other users.

Any ideas on whats needed to resolve this?

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Reader DC not set as default after using customization wizard and SCCM. Windows 10 Entx64

Explorer ,
Nov 03, 2015

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Hi there,

we use SCCM to deploy software and configured Reader DC similarly to how we used previous version of reader.

Part of this process is make reader the default pdf handler

When deployed as part of a task sequence, Reader is not the default for any user. (Edge remains the default)

When deployed as an application and installed by 1 user, reader becomes the default for that user, but no other users.

Any ideas on whats needed to resolve this?

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Acrobat

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Adobe Employee ,
Nov 03, 2015

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  • What OS?
  • Is Acrobat installed?
  • Is this true for standalone PDFs on the computer that are not being viewed in the browser?
  • PDFs on the machine are not associated with an Adobe Reader icon?
  • Have you used the Wizard to customize the install?

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Explorer ,
Nov 03, 2015

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  • What OS?
    • Windows 10 Enterprise x64

  • Is Acrobat installed?
    • Yes, Acrobat X installed first, also not default handler

  • Is this true for standalone PDFs on the computer that are not being viewed in the browser?
    • PDFs tested were opened from network share

  • PDFs on the machine are not associated with an Adobe Reader icon?
    • No, that is the issue i thought i described.

  • Have you used the Wizard to customize the install?
    • As per post title - yes

Command to install: msiexec /i "AcroRead.msi" /q TRANSFORMS="AcroRead.mst" /L* "%temp%\Acrobat Reader DC install.log"

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Adobe Employee ,
Nov 03, 2015

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Install Reader manually without the Wizard/SCCM in the workflow and see if it works.

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Explorer ,
Nov 04, 2015

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Logging on as a user and running AcroRead.msi results in the default being set for that user.

future users still have Edge set as the default

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Adobe Employee ,
Nov 04, 2015

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Acrobat's support for Windows 10 is relatively new (as is the presence of Edge on enterprise systems) and I suspect that you may be encountering a bug. I'll ping some folks who can test a Win 10 environment.

I doubt this will help, but you could try setting IW_DEFAULT_VERB on the cmd line. Adobe Properties — Enterprise Administration Guide.

Ben

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Explorer ,
Nov 04, 2015

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Thanks,

tried that and same result.

Will try with Reader XI and see if it has the same issue, may need to look at using that instead though if its working.

*update* Reader XI has the same issue - default viewer is only changed for the logged on user

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Explorer ,
Nov 06, 2015

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Please use parameter "OWNERSHIP_STATE=2" in your command to install . It will set Reader as default PDF handler for all existing users on machine.

New Command to install will be : msiexec /i "AcroRead.msi" /q TRANSFORMS="AcroRead.mst" OWNERSHIP_STATE=2  /L* "%temp%\Acrobat Reader DC install.log".


For existing users on machine ownership will be in effect only when they sign out and sign in again after Installation.

But it looks like an issue from Windows 10 side for new users (Created after installation) .





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Explorer ,
Nov 08, 2015

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sourabsharma wrote:

Please use parameter "OWNERSHIP_STATE=2" in your command to install . It will set Reader as default PDF handler for all existing users on machine.

New Command to install will be : msiexec /i "AcroRead.msi" /q TRANSFORMS="AcroRead.mst" OWNERSHIP_STATE=2  /L* "%temp%\Acrobat Reader DC install.log".

Yes i tried that as per Custom transform file from Acrobat Wizard not applying to Acrobat DC installation

I agree, it seems to be a windows 10 issue - although the file handler was updated immediately when installed for the current user without requiring logoff/restart

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Community Beginner ,
Dec 07, 2015

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I am experiencing the same issue with Adobe Reader DC in my environment as well.  The application will only apply the default PDF handling settings for the logged in user, not all users on the system.  Have there been any updates to this issue/has a bug been filed?  If my environment can be helpful in isolating the issue, please let me know.

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Explorer ,
Feb 04, 2016

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Has there been any improvement to this?

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Adobe Employee ,
Feb 10, 2016

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Explorer ,
Feb 22, 2016

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Will try this out, but this introduces another issue

Users who prefer acrobat to be the default viewer will no longer have this possibility as it is reset every logon.

Has this issue been brought up with Microsoft by adobe? Im sure you have more power here in this regard. Is it the intended design for edge to steal ownership for every user?

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Adobe Employee ,
Apr 29, 2016

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You may also try the steps mentioned in this link: https://helpx.adobe.com/acrobat/kb/not-default-pdf-owner.html

Regards,

Tariq Dar.

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