I'm an academic employee and I have a school account to Adobe. The only Adobe product that I use on a daily basis is the Acrobat pdf reader. Since some weeks ago, I'm constantly receiving emails from "firstname.lastname@example.org", and the emails contain the following:
Your verification code is:
If you did not request this, please contact us immediately.
I receive these emails every day, 2 or 3 times a day. I don't know why I'm receiving them and how to stop them. Anybody knows what is it about? I contacted my IT department and they don't know why this is happening.
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Thank you for reaching out to us here.
As per the regular process, the verification email with a security code is sent only when there is an attempt to Sign in using the same email address. Since you have mentioned that you did not request a security code and the message states to contact Adobe Support immediately, I would request you to Click on https://helpx.adobe.com/contact.html to contact Adobe staff to help. Be sure to remain signed in with your Adobe ID before accessing the link.
Thanks for your answer. The thing is that when I follow your link, I get a message that I should contact my IT support or my administrator (because they provide me the Adobe software). I don't find any way to contact somebody at Adobe directly. But my IT department suggested me to contact Adobe because they don't know how to solve the problem...
I apologize here for the inconvenience caused to you and you were unable to contact Adobe Support Team as per the steps shared earlier. I have sent you a private message with the Direct Phone Number that you may refer to and call them directly so that they can assist further.
Hope this helps.
For teams and enterprise users the first level support is always the local it. that makes sense as the local it has some advanced posibilities to contact Adobe support.
Hi! I faced the same issue, I got a verification code sent to me but I didn't request for one. When I click the link it gives me the same message, how can this problem be resolved?
Do NOT click on the links. That sounds like a phishing link. An authentic Adobe code, should just be a number which you type into your PC.
I have been hit with a stream of codes today. Most came from a phishing number, as I doscovered when I checked it on Who Called Me. One came from Adobe, so I guess the hacker tried logging in, which generated a genuine 2 factor code.
Contact Adobe support or get your it contacting Adobe support. Do so without clicking links in the message!
I have the same issue, could I also have the Direct Phone number?
This happens every time I reboot my PC.
If you are on an individual licence: Contact Adobe customer support! Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen.
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)
elso contact your local support. Those people should be able to contact customer support and get instructions on how to proceed.