Receiving verification code that I didn't ask for

New Here ,
Jul 01, 2020 Jul 01, 2020

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Hello everyone,

 

I'm an academic employee and I have a school account to Adobe. The only Adobe product that I use on a daily basis is the Acrobat pdf reader. Since some weeks ago, I'm constantly receiving emails from "account-noreply@adobe.com", and the emails contain the following:

 

Your verification code is:
xxxxxx 
If you did not request this, please contact us immediately.
Thanks,
Adobe

 

I receive these emails every day, 2 or 3 times a day. I don't know why I'm receiving them and how to stop them. Anybody knows what is it about? I contacted my IT department and they don't know why this is happening.

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correct answers 1 Correct Answer

Adobe Community Professional , Jul 06, 2020 Jul 06, 2020
Hi Nikoss8, I apologize here for the inconvenience caused to you and you were unable to contact Adobe Support Team as per the steps shared earlier. I have sent you a private message with the Direct Phone Number that you may refer to and call them directly so that they can assist further. Hope this helps. Thank you.

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Adobe Community Professional ,
Jul 01, 2020 Jul 01, 2020

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Hi Nikoss8,

Thank you for reaching out to us here.

 

As per the regular process, the verification email with a security code is sent only when there is an attempt to Sign in using the same email address. Since you have mentioned that you did not request a security code and the message states to contact Adobe Support immediately, I would request you to Click on https://helpx.adobe.com/contact.html  to contact Adobe staff to help. Be sure to remain signed in with your Adobe ID before accessing the link.

 

Thank you. 

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New Here ,
Jul 01, 2020 Jul 01, 2020

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Hello Deepjyoti_Acharjee,

 

Thanks for your answer. The thing is that when I follow your link, I get a message that I should contact my IT support or my administrator (because they provide me the Adobe software). I don't find any way to contact somebody at Adobe directly. But my IT department suggested me to contact Adobe because they don't know how to solve the problem...

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Adobe Community Professional ,
Jul 06, 2020 Jul 06, 2020

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Hi Nikoss8,

 

I apologize here for the inconvenience caused to you and you were unable to contact Adobe Support Team as per the steps shared earlier. I have sent you a private message with the Direct Phone Number that you may refer to and call them directly so that they can assist further.

 

Hope this helps.

 

Thank you.

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Adobe Community Professional ,
Sep 11, 2020 Sep 11, 2020

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For teams and enterprise users the first level support is always the local it. that makes sense as the local it has some advanced posibilities to contact Adobe support.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jul 23, 2020 Jul 23, 2020

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Hi! I faced the same issue, I got a verification code sent to me but I didn't request for one. When I click the link it gives me the same message, how can this problem be resolved?

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New Here ,
Sep 11, 2020 Sep 11, 2020

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Do NOT click on the links. That sounds like a phishing link. An authentic Adobe code, should just be a number which you type into your PC. 

I have been hit with a stream of codes today. Most came from a phishing number, as I doscovered when I checked it on Who Called Me. One came from Adobe, so I guess the hacker tried logging in, which generated a genuine 2 factor code. 

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Adobe Community Professional ,
Sep 11, 2020 Sep 11, 2020

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Contact Adobe support or get your it contacting Adobe support. Do so without clicking links in the message!

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Dec 16, 2020 Dec 16, 2020

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I have the same issue, could I also have the Direct Phone number?

Thanks

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New Here ,
May 10, 2021 May 10, 2021

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This happens every time I reboot my PC.

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Adobe Community Professional ,
May 10, 2021 May 10, 2021

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If you are on an individual licence: Contact Adobe customer support! Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

 

elso contact your local support. Those people should be able to contact customer support and get instructions on how to proceed.

ABAMBO | Hard- and Software Engineer | Photographer

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