Refund for Personal Account Linked To Enterprise Account

[Errol5C2D]

Hi,

I have an Adobe personal account which was linked to my work account and that I was paying for in 2020-2021. However, since COVID, my workplace now covers individual licenses for staff under an Enterprise account.

Knowing this, I tried to cancel my subscription from billing again but with no luck - as it was now covered by work. I am now unable to access any help because it is via an account staff administator. Please advise if there is a way I can personally sort this out.

Thanks

Errol 

[jane-e]

Contact Adobe Customer Care: https://helpx.adobe.com/contact.html 
Click the chat icon in the lower right and type "agent".

[jane-e · Accepted solution]

@Errol5C2D wrote:

However, since COVID, my workplace now covers individual licenses for staff under an Enterprise account.

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Because of the Enterprise account part of your situation, it's possible you'll need to post to the Enterprise forum:

https://community.adobe.com/t5/enterprise-teams/bd-p/enterprise-and-teams

~ Jane

[Peru Bob · Accepted solution]

Alternatively, https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html