Refund for Personal Account Linked To Enterprise Account

New Here ,
Mar 25, 2021 Mar 25, 2021

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Hi,

 

I have an Adobe personal account which was linked to my work account and that I was paying for in 2020-2021. However, since COVID, my workplace now covers individual licenses for staff under an Enterprise account.

 

Knowing this, I tried to cancel my subscription from billing again but with no luck - as it was now covered by work. I am now unable to access any help because it is via an account staff administator. Please advise if there is a way I can personally sort this out.

 

Thanks

Errol 

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Collaboration, File sync

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correct answers 2 Correct Answers

Adobe Community Professional , Mar 27, 2021 Mar 27, 2021
Alternatively, https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. You may also be able to contact Adobe by phone: https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional , Mar 27, 2021 Mar 27, 2021
@Errol5C2D wrote: However, since COVID, my workplace now covers individual licenses for staff under an Enterprise account.
Because of the Enterprise account part of your situation, it's possible you'll need to post to the Enterprise forum: https://community.adobe.com/t5/enterprise-teams/bd-p/enterprise-and-teams ~ Jane

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Adobe Community Professional ,
Mar 26, 2021 Mar 26, 2021

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Contact Adobe Customer Care: https://helpx.adobe.com/contact.html 
Click the chat icon in the lower right and type "agent".

 

 

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Adobe Community Professional ,
Mar 27, 2021 Mar 27, 2021

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@Errol5C2D wrote:

However, since COVID, my workplace now covers individual licenses for staff under an Enterprise account.


 

Because of the Enterprise account part of your situation, it's possible you'll need to post to the Enterprise forum:

https://community.adobe.com/t5/enterprise-teams/bd-p/enterprise-and-teams

 

~ Jane

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Adobe Community Professional ,
Mar 27, 2021 Mar 27, 2021

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Alternatively, https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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