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Remote Update Manager - Mac - Not Updating CC Apps

New Here ,
Feb 04, 2020

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Hello! We use RUM on our Macs all the time. Our users do not have admin rights. And our Adobe installs are configured as managed.  Lately we've noticed RUM is not seeing the updates to some of the CC applications that have updates available to them. For instance, InDesign 14 (CC 2019) has a critical update to version 14.0.3. When we run RUM this update is not available in the list. Any reason why?

This is a known issue which our engineering team are soon to release a fix for. In the meantime, I've shared the updated libraries at the following link which should resolve this issue - please let me know the result:

 

https://assets.adobe.com/public/322fcebc-c335-4c4b-65e3-bb805d8e1ead

 

Windows:
1) On the client machine where RUM is running, go to C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox
2) Replace HUM.dll (ver 5.0.0.354) with the one attached ver 5.0.0.363 HUM.dll

 

Mac OS:

1) On the client machine where RUM is running, go to /Librabry/Application Support/Adobe/Adobe Desktop Common/HDBox
2) Replace HUM.dylib (ver 5.0.0.354) with the on attached ver 5.0.0.363 HUM.dylib

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Remote Update Manager - Mac - Not Updating CC Apps

New Here ,
Feb 04, 2020

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Hello! We use RUM on our Macs all the time. Our users do not have admin rights. And our Adobe installs are configured as managed.  Lately we've noticed RUM is not seeing the updates to some of the CC applications that have updates available to them. For instance, InDesign 14 (CC 2019) has a critical update to version 14.0.3. When we run RUM this update is not available in the list. Any reason why?

This is a known issue which our engineering team are soon to release a fix for. In the meantime, I've shared the updated libraries at the following link which should resolve this issue - please let me know the result:

 

https://assets.adobe.com/public/322fcebc-c335-4c4b-65e3-bb805d8e1ead

 

Windows:
1) On the client machine where RUM is running, go to C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox
2) Replace HUM.dll (ver 5.0.0.354) with the one attached ver 5.0.0.363 HUM.dll

 

Mac OS:

1) On the client machine where RUM is running, go to /Librabry/Application Support/Adobe/Adobe Desktop Common/HDBox
2) Replace HUM.dylib (ver 5.0.0.354) with the on attached ver 5.0.0.363 HUM.dylib

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Adobe Employee ,
Feb 05, 2020

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This is a known issue which our engineering team are soon to release a fix for. In the meantime, I've shared the updated libraries at the following link which should resolve this issue - please let me know the result:

 

https://assets.adobe.com/public/322fcebc-c335-4c4b-65e3-bb805d8e1ead

 

Windows:
1) On the client machine where RUM is running, go to C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox
2) Replace HUM.dll (ver 5.0.0.354) with the one attached ver 5.0.0.363 HUM.dll

 

Mac OS:

1) On the client machine where RUM is running, go to /Librabry/Application Support/Adobe/Adobe Desktop Common/HDBox
2) Replace HUM.dylib (ver 5.0.0.354) with the on attached ver 5.0.0.363 HUM.dylib

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New Here ,
Feb 05, 2020

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Thank you @Dominic_Watkins! We'll try it out. We'll report back!

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New Here ,
Feb 06, 2020

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This worked! THANK YOU for this!!!

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Participant ,
Feb 24, 2020

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Any update on when this will be released yet?  Our vulnerability scanning software is finding large numbers of Critical and High vulnerabilities being unpatched on all of our RUM managed systems as more and more of them suffer from failing to update for the same reaosn the OP mentioned.

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Adobe Employee ,
Feb 25, 2020

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The updated version of the Remote Update Manager is planned to be released at the same time as Creative Cloud Desktop 5.1, in a few weeks' time.

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New Here ,
Mar 05, 2020

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This will fix RUM until the next incremental update is run on the AUSST Server, after which RUM will once again break.

 

I found the HUM.dll file also exists in the AUSST_win folder where the AdobeUpdateServerSetupTool resides. The HUM.dll located in the AUSST_win folder also needs to be updated with ver 5.0.0.363 HUM.dll. If you ran the incremental before updating the HUM.dll file you will need to run the incremental again after updating the HUM.dll file.

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