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Remote Update Manager - not seeing Update Server

Community Beginner ,
Sep 07, 2020

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I've been working for a couple of weeks now trying to get an AUSST server setup and believe I have it mostly working - I have downloaded fresh and incremental updates for all the products that our users requred (although all Acrobat files fail - but that is for another post).

 

I install an older version of CC2019 apps (Photoshop, InDesign, Illustrator, Dimension) that I know needs updates (and that the AUSST server has) leads to several different answers.

Conected to the internet - updates available

Not connected to the internet - no updates available

 

This tells me that RUM is not finding the AUSST server. I have made sure the override file is stored in the Admin Console and then manually put the override file on the target machine; without access to the internet it will not find any updates.


At this point I am at a loss of what to do and very close to scrapping AUSST - our users can stick with CC2019 and Acrobat 19 because they work.

 

OVERRIDE File

<Overrides>
<Application appID="webfeed"><Domain>http://tethys89</Domain><URL>/updates/webfeed/oobe/aam10/win/</URL></Application><Application appID="updates"><Domain>http://tethys89</Domain><URL>/updates/updates/oobe/aam10/win/</URL></Application><Application appID="webfeed20"><Domain>http://tethys89</Domain><URL>/updates/webfeed/oobe/aam20/win/</URL></Application><Application appID="updates20"><Domain>http://tethys89</Domain><URL>/updates/updates/oobe/aam20/win/</URL></Application><Application appID="FFCProducts"><Domain>http://tethys89</Domain><URL>/updates/ACC/services/ffc/products/ffc.xml</URL></Application><Application appID="FFCIcons"><Domain>http://tethys89</Domain><URL>/updates/ACC/services/ffc/icons/productIcon</URL></Application><Application appID="FFCValidation"><Domain>http://tethys89</Domain><URL>/updates/ACC/services/ffc/validation/</URL></Application><Application appID="FFCPackages"><Domain>http://tethys89</Domain><URL>/updates/ACC/services/ffc/packages/</URL></Application><Application appID="CDNProducts"><Domain>http://tethys89</Domain><URL>/updates/ACC/products/</URL></Application><Application appID="AcroFamily"><Product MacAppId="com.adobe.ARMDCHelper"><manifest>http://tethys89/updates/Acrobat/arm-manifests/mac</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product WinAppId="WinARM"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="ARM"><manifest>http://tethys89/updates/Acrobat/arm-manifests/mac</manifest></Product><Product MacAppId="com.adobe.acrobat.dc" WinAppId="AcrobatDC"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.2015" WinAppId="Acrobat2015"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.2017" WinAppId="Acrobat2017"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.2020" WinAppId="Acrobat2020"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.dc" WinAppId="ServicesUpdater/DC/AcroManifest.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.dc" WinAppId="ServicesUpdater/DC/AcroManifest2.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.dc" WinAppId="ServicesUpdater/DC/AcroManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.2015" WinAppId="ServicesUpdater/2015/AcroManifest.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.2015" WinAppId="ServicesUpdater/2015/AcroManifest2.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.2015" WinAppId="ServicesUpdater/2015/AcroManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.2017" WinAppId="ServicesUpdater/2017/AcroManifest2.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.2017" WinAppId="ServicesUpdater/2017/AcroManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.2020" WinAppId="ServicesUpdater/2020/AcroManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.dc" WinAppId="ReaderDC"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.2015" WinAppId="Reader2015"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.2017" WinAppId="Reader2017"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.2020" WinAppId="Reader2020"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.dc" WinAppId="ServicesUpdater/DC/RdrManifest.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.dc" WinAppId="ServicesUpdater/DC/RdrManifest2.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.dc" WinAppId="ServicesUpdater/DC/RdrManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.2015" WinAppId="ServicesUpdater/2015/RdrManifest.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.2015" WinAppId="ServicesUpdater/2015/RdrManifest2.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.2015" WinAppId="ServicesUpdater/2015/RdrManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.2017" WinAppId="ServicesUpdater/2017/RdrManifest2.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.2017" WinAppId="ServicesUpdater/2017/RdrManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.2020" WinAppId="ServicesUpdater/2020/RdrManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product></Application></Overrides>

Yes, you can manage updates for both CC2019 and CC2020 applications using AUSST. 

 

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Remote Update Manager - not seeing Update Server

Community Beginner ,
Sep 07, 2020

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I've been working for a couple of weeks now trying to get an AUSST server setup and believe I have it mostly working - I have downloaded fresh and incremental updates for all the products that our users requred (although all Acrobat files fail - but that is for another post).

 

I install an older version of CC2019 apps (Photoshop, InDesign, Illustrator, Dimension) that I know needs updates (and that the AUSST server has) leads to several different answers.

Conected to the internet - updates available

Not connected to the internet - no updates available

 

This tells me that RUM is not finding the AUSST server. I have made sure the override file is stored in the Admin Console and then manually put the override file on the target machine; without access to the internet it will not find any updates.


At this point I am at a loss of what to do and very close to scrapping AUSST - our users can stick with CC2019 and Acrobat 19 because they work.

 

OVERRIDE File

<Overrides>
<Application appID="webfeed"><Domain>http://tethys89</Domain><URL>/updates/webfeed/oobe/aam10/win/</URL></Application><Application appID="updates"><Domain>http://tethys89</Domain><URL>/updates/updates/oobe/aam10/win/</URL></Application><Application appID="webfeed20"><Domain>http://tethys89</Domain><URL>/updates/webfeed/oobe/aam20/win/</URL></Application><Application appID="updates20"><Domain>http://tethys89</Domain><URL>/updates/updates/oobe/aam20/win/</URL></Application><Application appID="FFCProducts"><Domain>http://tethys89</Domain><URL>/updates/ACC/services/ffc/products/ffc.xml</URL></Application><Application appID="FFCIcons"><Domain>http://tethys89</Domain><URL>/updates/ACC/services/ffc/icons/productIcon</URL></Application><Application appID="FFCValidation"><Domain>http://tethys89</Domain><URL>/updates/ACC/services/ffc/validation/</URL></Application><Application appID="FFCPackages"><Domain>http://tethys89</Domain><URL>/updates/ACC/services/ffc/packages/</URL></Application><Application appID="CDNProducts"><Domain>http://tethys89</Domain><URL>/updates/ACC/products/</URL></Application><Application appID="AcroFamily"><Product MacAppId="com.adobe.ARMDCHelper"><manifest>http://tethys89/updates/Acrobat/arm-manifests/mac</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product WinAppId="WinARM"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="ARM"><manifest>http://tethys89/updates/Acrobat/arm-manifests/mac</manifest></Product><Product MacAppId="com.adobe.acrobat.dc" WinAppId="AcrobatDC"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.2015" WinAppId="Acrobat2015"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.2017" WinAppId="Acrobat2017"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.2020" WinAppId="Acrobat2020"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.dc" WinAppId="ServicesUpdater/DC/AcroManifest.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.dc" WinAppId="ServicesUpdater/DC/AcroManifest2.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.dc" WinAppId="ServicesUpdater/DC/AcroManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.2015" WinAppId="ServicesUpdater/2015/AcroManifest.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.2015" WinAppId="ServicesUpdater/2015/AcroManifest2.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.2015" WinAppId="ServicesUpdater/2015/AcroManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.2017" WinAppId="ServicesUpdater/2017/AcroManifest2.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.2017" WinAppId="ServicesUpdater/2017/AcroManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.acrobat.servicesupdater.2020" WinAppId="ServicesUpdater/2020/AcroManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.dc" WinAppId="ReaderDC"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.2015" WinAppId="Reader2015"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.2017" WinAppId="Reader2017"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.2020" WinAppId="Reader2020"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.dc" WinAppId="ServicesUpdater/DC/RdrManifest.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.dc" WinAppId="ServicesUpdater/DC/RdrManifest2.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.dc" WinAppId="ServicesUpdater/DC/RdrManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.2015" WinAppId="ServicesUpdater/2015/RdrManifest.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.2015" WinAppId="ServicesUpdater/2015/RdrManifest2.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.2015" WinAppId="ServicesUpdater/2015/RdrManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.2017" WinAppId="ServicesUpdater/2017/RdrManifest2.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.2017" WinAppId="ServicesUpdater/2017/RdrManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product><Product MacAppId="com.adobe.reader.servicesupdater.2020" WinAppId="ServicesUpdater/2020/RdrManifest3.msi"><manifest>http://tethys89/updates/Acrobat</manifest><updates>http://tethys89/updates/Acrobat</updates></Product></Application></Overrides>

Yes, you can manage updates for both CC2019 and CC2020 applications using AUSST. 

 

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Deploy and package apps

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Community Beginner ,
Sep 09, 2020

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Finally got this working; the issue seems to arrise from downloading both CC2019 and CC2020 updates.

 

So my question is; can I use AUSST to manage updates for both CC2019 and CC2020 applications?

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Adobe Employee ,
Sep 10, 2020

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Yes, you can manage updates for both CC2019 and CC2020 applications using AUSST. 

 

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