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RemoteUpdateManager 2.0.0.15 failing on 2 workstations repeatedly

Community Beginner ,
Apr 21, 2017

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Hello,

I recently deployed a script in our environment that successfully update Adobe apps on 45 workstations using RemoteUpdateManager.

I've found that two of our stations are failing the update repeatedly. I've attached the relevant lines from RemoteUpdateManager.log below.

So far, I've tried running RUM manually and reinstalling a package that installs only RemoteUpdateManager.

Machine 1:

sh-3.2# tail -n 30 ~/Library/Logs/RemoteUpdateManager.log

04/21/17 11:41:56:155 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | **************************************************

04/21/17 11:41:56:155 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | Starting ARM CheckForUpdate...

04/21/17 11:41:56:820 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | ARM CheckForUpdates completed successfully for (com.adobe.ARMDCHelper), but no updates were found available

04/21/17 11:41:57:488 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.dc), but no updates were found available

04/21/17 11:41:58:154 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.2017), but no updates were found available

04/21/17 11:41:58:779 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.servicesupdater.dc), but no updates were found available

04/21/17 11:41:59:441 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.servicesupdater.2017), but no updates were found available

04/21/17 11:41:59:441 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | No new updates are available for Acrobat/Reader

04/21/17 11:41:59:441 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | **************************************************

04/21/17 11:41:59:441 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | **************************************************

04/21/17 11:41:59:441 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | Initializing UpdaterCore Library...

04/21/17 11:41:59:671 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | UpdaterCore library initialized successfully.

04/21/17 11:41:59:671 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | FFC override file does not exist ... (/Library/Application Support/Adobe/AAMUpdater/1.0/AdobeUpdater.Overrides)

04/21/17 11:41:59:676 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 3970340 | Inside hdpimCreateSession

04/21/17 11:41:59:676 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 3970340 | Entering into 'createHDPIMSession'

04/21/17 11:41:59:676 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 3970340 | new session '01E92425-3B00-45BD-A2A6-7783733B4858' created

04/21/17 11:41:59:676 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 3970340 | Exiting hdpimCreateSession, new session ID is '01E92425-3B00-45BD-A2A6-7783733B4858'

04/21/17 11:41:59:676 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | **************************************************

04/21/17 11:41:59:676 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | Starting UpdaterCore CheckForUpdate...

04/21/17 11:43:14:953 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | UpdaterCore failed for CFU errorCode(220) curRefId((null)) errorCodeString(U41M1C220)

04/21/17 11:43:14:953 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | **************************************************

04/21/17 11:43:14:954 | [WARN] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | Failed to unload the AcrobatUpdateHelper library cleanly.

04/21/17 11:43:14:954 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 3970340 | Inside hdpimTerminateSession

04/21/17 11:43:14:954 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 3970340 | Exiting hdpimTerminateSession, successfully closed session '0'

04/21/17 11:43:14:954 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | ##################################################

04/21/17 11:43:14:954 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | Ending the RemoteUpdateManager Return Code (2)

04/21/17 11:43:14:954 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | ##################################################

04/21/17 11:43:14:954 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | ##################################################

04/21/17 11:43:14:954 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 |

Machine 2:

04/21/17 11:34:47:668 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | AcrobatUpdateHelper library initialized successfully

04/21/17 11:34:47:668 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | **************************************************

04/21/17 11:34:47:668 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | Starting ARM CheckForUpdate...

04/21/17 11:34:48:292 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | ARM CheckForUpdates failed for (com.adobe.ARMDCHelper) ErrorCode=(105).

04/21/17 11:34:48:292 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | **************************************************

04/21/17 11:34:48:292 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | **************************************************

04/21/17 11:34:48:293 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | Initializing UpdaterCore Library...

04/21/17 11:34:48:584 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | UpdaterCore library initialized successfully.

04/21/17 11:34:48:584 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | FFC override file does not exist ... (/Library/Application Support/Adobe/AAMUpdat$

04/21/17 11:34:48:589 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 1343811 | Inside hdpimCreateSession

04/21/17 11:34:48:590 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 1343811 | Entering into 'createHDPIMSession'

04/21/17 11:34:48:590 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 1343811 | new session 'F8E55948-3FF7-4155-BC2D-E97935BF9695' created

04/21/17 11:34:48:590 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 1343811 | Exiting hdpimCreateSession, new session ID is 'F8E55948-3FF7-4155-BC2D-E9793$

04/21/17 11:34:48:590 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | **************************************************

04/21/17 11:34:48:590 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | Starting UpdaterCore CheckForUpdate...

04/21/17 11:34:48:949 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | UpdaterCore failed for CFU errorCode(212) curRefId((null)) errorCodeString(U41M1$

04/21/17 11:34:48:949 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | **************************************************

04/21/17 11:34:48:952 | [WARN] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | Failed to unload the AcrobatUpdateHelper library cleanly.

04/21/17 11:34:48:952 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 1343811 | Inside hdpimTerminateSession

04/21/17 11:34:48:952 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 1343811 | Exiting hdpimTerminateSession, successfully closed session '0'

04/21/17 11:34:48:952 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | ##################################################

04/21/17 11:34:48:952 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | Ending the RemoteUpdateManager Return Code (1)

04/21/17 11:34:48:952 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | ##################################################

04/21/17 11:34:48:952 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | ##################################################

04/21/17 11:34:48:952 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 |

Hi nathanp328491,

Do you get the same result if you try help - updates for acrobat.

~Rohit

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RemoteUpdateManager 2.0.0.15 failing on 2 workstations repeatedly

Community Beginner ,
Apr 21, 2017

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Hello,

I recently deployed a script in our environment that successfully update Adobe apps on 45 workstations using RemoteUpdateManager.

I've found that two of our stations are failing the update repeatedly. I've attached the relevant lines from RemoteUpdateManager.log below.

So far, I've tried running RUM manually and reinstalling a package that installs only RemoteUpdateManager.

Machine 1:

sh-3.2# tail -n 30 ~/Library/Logs/RemoteUpdateManager.log

04/21/17 11:41:56:155 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | **************************************************

04/21/17 11:41:56:155 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | Starting ARM CheckForUpdate...

04/21/17 11:41:56:820 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | ARM CheckForUpdates completed successfully for (com.adobe.ARMDCHelper), but no updates were found available

04/21/17 11:41:57:488 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.dc), but no updates were found available

04/21/17 11:41:58:154 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.2017), but no updates were found available

04/21/17 11:41:58:779 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.servicesupdater.dc), but no updates were found available

04/21/17 11:41:59:441 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | ARM CheckForUpdates completed successfully for (com.adobe.acrobat.servicesupdater.2017), but no updates were found available

04/21/17 11:41:59:441 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | No new updates are available for Acrobat/Reader

04/21/17 11:41:59:441 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | **************************************************

04/21/17 11:41:59:441 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | **************************************************

04/21/17 11:41:59:441 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | Initializing UpdaterCore Library...

04/21/17 11:41:59:671 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | UpdaterCore library initialized successfully.

04/21/17 11:41:59:671 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | FFC override file does not exist ... (/Library/Application Support/Adobe/AAMUpdater/1.0/AdobeUpdater.Overrides)

04/21/17 11:41:59:676 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 3970340 | Inside hdpimCreateSession

04/21/17 11:41:59:676 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 3970340 | Entering into 'createHDPIMSession'

04/21/17 11:41:59:676 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 3970340 | new session '01E92425-3B00-45BD-A2A6-7783733B4858' created

04/21/17 11:41:59:676 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 3970340 | Exiting hdpimCreateSession, new session ID is '01E92425-3B00-45BD-A2A6-7783733B4858'

04/21/17 11:41:59:676 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | **************************************************

04/21/17 11:41:59:676 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | Starting UpdaterCore CheckForUpdate...

04/21/17 11:43:14:953 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | UpdaterCore failed for CFU errorCode(220) curRefId((null)) errorCodeString(U41M1C220)

04/21/17 11:43:14:953 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | **************************************************

04/21/17 11:43:14:954 | [WARN] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | Failed to unload the AcrobatUpdateHelper library cleanly.

04/21/17 11:43:14:954 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 3970340 | Inside hdpimTerminateSession

04/21/17 11:43:14:954 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 3970340 | Exiting hdpimTerminateSession, successfully closed session '0'

04/21/17 11:43:14:954 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | ##################################################

04/21/17 11:43:14:954 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | Ending the RemoteUpdateManager Return Code (2)

04/21/17 11:43:14:954 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | ##################################################

04/21/17 11:43:14:954 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | ##################################################

04/21/17 11:43:14:954 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 |

Machine 2:

04/21/17 11:34:47:668 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | AcrobatUpdateHelper library initialized successfully

04/21/17 11:34:47:668 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | **************************************************

04/21/17 11:34:47:668 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | Starting ARM CheckForUpdate...

04/21/17 11:34:48:292 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | ARM CheckForUpdates failed for (com.adobe.ARMDCHelper) ErrorCode=(105).

04/21/17 11:34:48:292 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | **************************************************

04/21/17 11:34:48:292 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | **************************************************

04/21/17 11:34:48:293 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | Initializing UpdaterCore Library...

04/21/17 11:34:48:584 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | UpdaterCore library initialized successfully.

04/21/17 11:34:48:584 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | FFC override file does not exist ... (/Library/Application Support/Adobe/AAMUpdat$

04/21/17 11:34:48:589 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 1343811 | Inside hdpimCreateSession

04/21/17 11:34:48:590 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 1343811 | Entering into 'createHDPIMSession'

04/21/17 11:34:48:590 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 1343811 | new session 'F8E55948-3FF7-4155-BC2D-E97935BF9695' created

04/21/17 11:34:48:590 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 1343811 | Exiting hdpimCreateSession, new session ID is 'F8E55948-3FF7-4155-BC2D-E9793$

04/21/17 11:34:48:590 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | **************************************************

04/21/17 11:34:48:590 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | Starting UpdaterCore CheckForUpdate...

04/21/17 11:34:48:949 | [ERROR] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | UpdaterCore failed for CFU errorCode(212) curRefId((null)) errorCodeString(U41M1$

04/21/17 11:34:48:949 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | **************************************************

04/21/17 11:34:48:952 | [WARN] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | Failed to unload the AcrobatUpdateHelper library cleanly.

04/21/17 11:34:48:952 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 1343811 | Inside hdpimTerminateSession

04/21/17 11:34:48:952 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  | HDPIM | 1343811 | Exiting hdpimTerminateSession, successfully closed session '0'

04/21/17 11:34:48:952 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | ##################################################

04/21/17 11:34:48:952 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | Ending the RemoteUpdateManager Return Code (1)

04/21/17 11:34:48:952 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | ##################################################

04/21/17 11:34:48:952 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 | ##################################################

04/21/17 11:34:48:952 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 1343811 |

Hi nathanp328491,

Do you get the same result if you try help - updates for acrobat.

~Rohit

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Adobe Employee ,
Apr 24, 2017

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Hi nathanp328491 ,

Greetings.

Can you please make sure you have overrides files deployed on these two machines.

If they are, please share the override file from one of these issue machines.

~Rohit

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Community Beginner ,
Apr 24, 2017

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I don't have an override on these computers and the RUM log seems to confirm.

04/21/17 11:41:59:671 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 3970340 | FFC override file does not exist ... (/Library/Application Support/Adobe/AAMUpdater/1.0/AdobeUpdater.Overrides)

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Adobe Employee ,
Apr 25, 2017

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Hi nathanp328491,

You need to deploy the overrides file on both these machines, only then you will be able to update your apps.

To deploy the override file please check this link.

Using the Adobe Update Server Setup Tool (AUSST)

~Rohit

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Community Beginner ,
Apr 27, 2017

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Hi Rohit,

I don't know why I would need an override. I'm trying to get the updates directly from Adobe, not from an AUSST server. I'm not using AUSST anymore because I had other issues with it.

Best,

Nathan

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Adobe Employee ,
May 03, 2017

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Hi nathanp328491,

Do you get the same result if you try help - updates for acrobat.

~Rohit

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